CONTENT MANAGER

BID/JOB ANNOUNCEMENT

Content Manager

Department of Technology & Innovation

(Delivery)

Number of Positions: 2

(Additional vacancies possible pending budget approval)

Starting Salary: $75,336

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago."

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59 pm CDT on 09/8/2026

Under supervision, assists in the development of a consistent brand identity for the City's technology platform, and performs related duties as required.

This class is assigned to the City's Design Information Technology Job Family, which consists of design specialists who simplify the design and makeup of hardware, software devices, and user interfaces for products.

ESSENTIAL DUTIES

• Analyzes content performance and uses data to assist in the direction of content strategy
• Designs new types of high-impact content to meet the evolving needs of residents, visitors, and businesses
• Participates in the collaborative content planning process, including brainstorming, refinement, and finalization of content topics for editorial calendars
• Collaborates with project teams to ensure content plans align with departmental and citywide goals
• Uses information such as metrics and statistics to create multimedia content that raises awareness of City programs and services
• Leads the on-time creation and delivery of high-quality and engaging content to meet the needs of target audiences
• Works with colleagues across Digital and Web Services and City departments to source and contextualize relevant research and data for content development
• Forecasts content performance to collaboratively inform longer-view decisions on team capacity and the breadth and depth of content coverage
• Curates and updates content originating from other City departments to keep public information accurate and current
• Works to collaboratively formulate and execute change initiatives that will keep teams, systems, and content up to date
• Applies established City content standards, including accessibility and plain language guidelines, and helps evaluate and improve content usability and readability across formats and platforms
• Supports improvements to content operations and workflows that align with day-to-day business needs

Additional duties may be required for this position

Location: 2 N. LaSalle St

Days: Monday - Friday

Hours: 8:00 am - 4:00 pm

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Education, Training, and Experience

• Graduation from an accredited college or university with a Bachelor's degree in English or a directly related field, plus two (2) years of work experience in research content delivery or technology-related content

Should the above criteria not be fulfilled, the following options are acceptable:

• Six (6) years of work experience in research content delivery or technology-related content
• Graduation from an accredited college with an Associate's degree in English or a directly related field, plus four (4) years of work experience in research content delivery or technology-related content
• Graduation from an accredited college or university with a Master's degree or higher in English or a directly related field, plus one (1) year of work experience in research content delivery or technology-related content

Educational & Employment Verification:

Please be advised that if you are selected to be hired, you must provide, upon request, adequate information regarding your education and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diplomas must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn, and you will not be hired.

SELECTION REQUIREMENTS

This position requires applicants to successfully complete an interview. The interviewed candidate(s) who possess the qualifications best suited to fulfill the responsibilities of the position will be selected.

For Information on our employees' benefits, please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure, visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state, and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview or employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted the following ordinances: 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates, to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices, click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor