Service Admin, Optimus

In this role, you will serve as a key advisor and administrative partner supporting the Optimus humanoid robot service and technician teams. You will work alongside technicians and engineers to ensure all administrative, documentation, and operational support processes are handled accurately, efficiently, and to a high standard.

You will not perform hands-on work on the robots themselves. Instead, you will focus on enabling the technical team by owning documentation integrity, process adherence, and other critical admin duties. Success in this role requires strong organizational skills, excellent technical writing, a dynamic and adaptable approach, and the ability to thrive in a fast-paced environment.

• Partner closely with Optimus technicians and engineering teams to manage and maintain high-quality documentation, including service records, work instructions, troubleshooting guides, parts usage logs, and process updates
• Ensure all admin processes related to service operations, diagnostics support, and team workflows are properly documented, followed, and continuously improved
• Support the team with general administrative duties that keep operations running smoothly, including scheduling coordination support, status tracking, data entry/integrity, and facilitating clear handoffs
• Communicate status, blockers, documentation gaps, and process improvement opportunities clearly and proactively to technicians, engineers, and leadership
• Help maintain organized digital and physical admin systems while adhering to company safety, quality, and compliance standards
• Act as a reliable advisor on administrative best practices to help the technical team stay focused on robot diagnostics, repair, and validation work

• Strong ability to be dynamic and adaptable in a fast-paced, rapidly evolving environment; comfortable shifting priorities and supporting multiple stakeholders simultaneously
• Excellent technical writing and documentation abilities, with a proven track record of creating clear, accurate, and usable documents, guides, logs, and reports
• Experience maintaining organized records, knowledge bases, and administrative processes (familiarity with Jira, Confluence, or similar collaboration/documentation tools preferred)
• High attention to detail and strong sense of ownership for data integrity, documentation quality, and process compliance
• Ability to work collaboratively alongside technical teams (technicians and engineers), communicate effectively, and serve as a supportive advisor
• Comfortable in a high-tempo lab or service environment; positive, solution-oriented attitude with proactive communication of status and needs
• Experience with robotic systems, mechatronics, complex electromechanical systems, manufacturing, automotive, aerospace, or similar technical environments preferred
• Strong organizational and multitasking skills; ability to manage documentation workflows and other support duties efficiently
• Proficiency with standard office and collaboration tools; willingness to learn internal Tesla systems quickly

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.