End Point Support Analyst

UC Davis Health (UCDH) Information Technology (IT) accomplishes planning and implementation activities to service the Health System's needs for teaching, clinical high-quality patient care, and research. The End Point Support team is responsible for the deployment, maintenance, lifecycle management, troubleshooting, and support of client devices (Desktops, Laptops, Virtual Desktop Infrastructure, Mobile Devices, Printers, Multi-Function Devices, Scanners, Carts, etc.) and their connectivity to the network, the applications, and the databases as well as locally installed business productivity applications.

The department provides technical leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution. Under general direction from the End Point Support Supervisor, the incumbent will primarily support the UCDH Sacramento Campus end-point environment. The incumbent will apply skills as a seasoned, experienced business/technical support professional with a full understanding of industry practices and unit/department policies and procedures, computing policies and business needs to provide technical solutions to a wide range of issues. They will demonstrate effective judgment in selecting methods and techniques for delivering solutions. The incumbent will evaluate and test new technologies, including
performing simple to moderate cost/benefit analyses.

Apply By Date: 9/6/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• High School Diploma or equivalent work experience/training.
• Must have advanced experience supporting Windows and Macintosh clients and associated peripherals in an enterprise environment.
• Must have advanced experience supporting hardware, software, and desktop applications as it relates to desktops, laptops, mobile devices, printers, multi-function devices, scanners, etc.
• Extensive experience installing, maintaining, and troubleshooting different versions of client application software.
• Extensive experience in the use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
• Must have experience in remote support of clients through the use of enterprise-level remote access tools
• Experience creating technical documentation to document processes and workflows
• Experience with enterprise-level mobile device management (MDM) software.
• Must have experience in project management processes
• Experience conducting hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.
• Experience in the support of enterprise-level Anti-virus, Malware/Spam remediation software, and OS-level firewall technologies
• Experience supporting Active Directory services and processes in a multi-server, heterogeneous environment
• Experience with client encryption and virus protection products
• Demonstrate ability to construct and execute test plans for hardware and software.
• Strong analytical and problem-solving skills.
• Must read, write, and speak English fluently and communicate with "non-technical" personnel in a professional manner.
• Strong oral and written communication skills.

Preferred Qualifications

• Bachelor's degree in a related IT Area
• Experience supporting Windows 11, Office 365, and Adobe products in an enterprise environment.
• Experience with enterprise client management applications such as Work Space 1 or Altiris.
• Experience with client inventory and patch management systems.
• IT Health Care experience and knowledge of HIPAA regulations and Healthcare-specific policies and procedures.
• Ability to work effectively with a diverse staff and to display a courteous and professional attitude at all times.
• Are in process of taking or have completed the UC Customer Service Certificate Series.
• Ability to independently organize, determine work priorities and work efficiently in a hectic environment with many interruptions.
• Ability to manage multiple projects concurrently, work effectively and manage several projects in various stages of completion.
• Preferred ability to plan, design, write, edit, maintain, use and teach technical guidelines and/or knowledgebase articles.
• Ability to work independently while encouraging collaboration with departmental subject matter experts, other IT staff, and vendors.
• Ability to quickly research and comprehend existing computer procedures, processes, and specifications.

Key Responsibilities

• 75% - FIELD SUPPORT
• 15% - PROJECT MANAGEMENT
• 10% - CLIENT TECHNOLOGIES EVALUATION

Department Overview

The UC Davis Health Information Technology (IT) End Point Support (EPS) is dedicated to supporting customers for devices throughout UC Davis Health. EPS takes comprehensive and proactive support to ensure the hardware's compatibility, security, and stability to support the overall IT infrastructure and provide quality end-user support. UC Davis Health IT End Point Support team aims to streamline device procurement, deployment, and maintenance, resulting in a more efficient and secure IT environment.

POSITION INFORMATION

• Salary or Pay Range: $3,022.40 - $4,860.80
• Salary Frequency: Bi-Weekly
• Salary Grade: 158
• UC Job Title: BUS TCHL SUPP ANL 3 TX
• UC Job Code: 007358
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 8am - 5pm, Monday - Friday
• Location: Administrative Support Bldg (HSP034)
• Union Representation: TX-Technical Professionals
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

This position requires participation in regular on-call / after-hours support rotation. This position may require working alternate shifts, including nights and weekends.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks