Customer Account Coordinator (Martinsville, VA)

Your Job

Ready to turn your customer service, logistics, or manufacturing experience into a career with room to grow?

Georgia-Pacific is now hiring for a Customer Account Coordinator to join our Martinsville, VA team.

This isn't a typical customer service role. You'll be at the center of the operation, connecting customers with Sales, Scheduling, Shipping, Design, and Production to make sure orders move accurately and efficiently from start to finish.

Our Team

You'll be joining Georgia-Pacific's corrugated packaging business in Martinsville, VA, where we manufacture and deliver corrugated boxes and packaging solutions that help businesses protect, package, and transport their products. Our team values communication, reliability, accountability, and doing the right thing. Through Principle Based Management (PBM), we encourage employees to use their talents and knowledge to create value for customers, the business, and each other. Your work directly impacts our customers and helps keep the plant running efficiently. See how we make corrugated boxes and learn more about our corrugated products.

What You Will Do

• Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
• Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
• Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
• Track and reconcile order-related information, supporting light billing and payment tracking functions
• Monitor and track customer inventory levels and shipment status using Excel or other internal tools
• Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
• Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
• Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows

Who You Are (Basic Qualifications)

• 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
• Experience using Microsoft Office, including Excel, Word, or Teams
• Experience entering, maintaining, or processing data in a business system, spreadsheet, ERP, or similar system
• Experience managing customer orders, accounts, inventory, shipments, or other operational transactions

What Will Put You Ahead

• Strong Microsoft Excel skills, including data entry, basic formulas, and spreadsheet organization
• Experience with ERP systems, such as Kiwi, Kiwi FFF, or PCS
• Customer account management experience
• Experience working with Sales, Shipping, Scheduling, Production, or Operations
• Experience in corrugated packaging, paper manufacturing, or another industrial B2B environment

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).