Senior Account Manager

What You'll Do

SourceAmerica is seeking a Senior Account Manager to join the Accounts Product team. This role will Lead and support a variety of functions/projects within the prime operations team. Responsibilities include operational oversight of prime contracts/subcontractors, managing special projects, documenting processes/procedures, and supporting data development and analysis across different channels.

Who is SourceAmerica

There are approximately 500 NPAs in the SourceAmerica nonprofit network that provide products or services through the AbilityOne Program and approximately 36,000 AbilityOne employees are in the SourceAmerica nonprofit network. More information can be found at www.SourceAmerica.org/who-we-are

How You Will Spend Your Day ...

• Oversee prime contract and subcontract activities, including compliance, deliverables, funding, performance, and operational follow-through.
• Serve as a trusted contact for federal customers and nonprofit agency partners to support strong communication, high satisfaction, and successful contract outcomes.
• Identify contract risks, data discrepancies, operational issues, and competing business requirements; help lead practical solutions and preventive process improvements.
• Manage project deliverables, special projects, reports, documentation, and cross-functional workstreams aligned to contract and business priorities.
• Support budget, revenue, and invoice activities, including issue resolution, performance tracking, and fiscal year planning.
• Provide coaching, guidance, training, and knowledge-sharing to team members, customers, partners, and internal stakeholders.
• Collaborate with senior leaders and cross-functional teams to improve processes, strengthen operations, and advance SourceAmerica's mission.
• Travel as needed based on business requirements.

Salary Range

The salary for this position falls in a range between $110,000 - $120,000 depending on your experience and geographic location in the United States.

Minimum Qualifications

• Bachelor's degree in Project Management, Account Management, Contract Management.
• 5+ years of relevant professional experience in account management, products required.
• Strong negotiation, analytical, and communication skills.
• Knowledge of federal government procurement procedures, contract regulations, service costing, market pricing, quality control systems, or the AbilityOne program.
• Demonstrated ability to manage contracts, deliverables, customer expectations, and operational risks with accuracy and accountability.
• Ability to analyze performance data, identify trends or issues, and recommend business solutions that improve project outcomes.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
• Excellent interpersonal skills and the ability to build trusted relationships with customers, partners, internal teams, and leadership.

Preferred Qualifications ...

• 10+ years of relevant experience.
• Ability to handle multiple complex actions, conflicting priorities, and contract disputes. Provide customer service in complex project management situations.
• Develop and maintain a successful relationship with key customers and business partners.
• Ability to analyze performance/data, contract problems and present business solutions for project performance improvement.
• Ability to develop and implement improved business processes and identify conflicts or issues with current processes.
• Experience with and knowledge of Federal government procurement procedures, regulations, service costing, market pricing, quality control systems, and the AbilityOne program.
• Excellent organizational skills. Ability to meet deadlines and handle multiple priorities in demanding conditions.
• Excellent interpersonal, oral, and written communication skills.
• Act proactively and take the initiative to resolve business issues.
• Able to work on multiple items at the same time.
• Ability to learn and work with new business software and tools.

Work Environment

Our organization offers both a hybrid work model-where employees work in our office two to three days per week and work from home the balance of the workweek-as well as a fully remote work model, depending on the job requirements. *Due to the travel requirements (15% to 20%) for this position the ideal candidate must be located near a major airport.

Employee Benefits

We offer a comprehensive employee benefits package that includes paid holidays, vacation time, sick leave, medical, dental, and vision insurance, a solid retirement plan, and more!

Accessibility Support

We're committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or accommodation due to disability, please contact us at Human Resources (888) 411-8424 or hr@sourceamerica.org.

Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. View our EEO Policy https://www.sourceamerica.org/sites/default/files/2022-01/eeo-policy.pdf.