New

Customized Programs Coordinator

University of North Carolina Charlotte

$40,350 - $48,000

United States, North Carolina, Charlotte

Sep 15, 2026

Customized Programs Coordinator

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
Do not write 'see resume' on your application when
completing the job duties section.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	007861
NC Salary Grade Equivalency	NC09
Classification Title	University Program Associate
Working Title	Customized Programs Coordinator
Salary Range	$40,350 - $48,000
Anticipate Hiring Range	$40,350 - $48,000
FLSA Status	Non Exempt
Division	Academic Affairs
Department	International Programs (Adm)
Work Unit	Education Abroad
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position	The Customized Programs Coordinator will support the Associate Director and Customized Programs Manager in the implementation of customized and faculty-led programs. The Customized Programs Coordinator will serve as the primary student advisor for UNC Charlotte's faculty-led programs and will assist with office-wide events and initiatives. This position reports to the Associate Director of the Office of Education Abroad (EA).
Minimum Education/Experience	Required Minimum Qualifications: Bachelor's degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions. Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
Essential Job Duties	The Customized Programs Coordinator will work closely with the Associate Director and the Customized Programs Manager in the development, implementation, and administration of all faculty-led programs. The Coordinator will also serve as EA's primary student advisor for UNC Charlotte's faculty-led programs. This position reports to the Associate Director in the Office of Education Abroad. Serve as the primary advisor and contact for students interested in UNC Charlotte's faculty-led study abroad programs Communicate EA and University policies and procedures to faculty and students, explaining how these apply to EA programming needs and intended outcomes Assist Associate Director and Customized Programs Manager with the development, promotion, and administration/implementation of UNC Charlotte's growing portfolio of customized and faculty-led programs Work collaboratively with Office of Education Abroad (EA) team members to support and advance awareness of education abroad opportunities at UNC Charlotte Collaborate with other EA team members to ensure data management processes throughout EA are consistently aligned Assist EA team members in facilitation of other campus presentations on education abroad Administer application, enrollment, and pre-departure processes and materials for faculty-led programs, problem-solving as necessary while doing so Employ Terra Dotta Software (TDS) for Study Abroad and other information technologies and be able to ensure the accuracy and integrity of the data, analyze collected data to monitor program trends and outcomes, and to make program improvements when needed. Plan and administer pre-departure orientations and communicate pre-departure information to students on faculty-led programs Complete course registration in Banner for students on faculty-led freestanding programs Develop cost estimate materials for faculty-led programs Send and monitor evaluations for faculty-led programs Assist with grade reporting for faculty-led programs Provide courteous and timely customer service to students, parents, faculty, and staff, including providing recommendations for problem-solving and maintaining productive and collaborative relationships with EA clients Manage communications to students interested in or participating in customized programs through the advising, pre-departure, while abroad, and returnee phases Oversee development of customized and faculty-led program websites and online application processes Support development and maintenance of the EA website Assist faculty with information sessions on faculty-led programs Manage development of online brochures and printed promotional materials for all faculty-led programs Contribute to development and management of technical processes for faculty, students, and programs within the TDS software Collaborate with the Education Abroad Advisor and EA team in marketing & outreach efforts and event planning Train and supervise some of EA's student employees, including student ambassadors and work-study students Other duties as assigned
Other Work Responsibilities
Departmental Preferred Experience, Skills, Training/Education	Excellent attention to detail and project management skills/the ability to balance multiple competing priorities at once, are essential to this position. Experience in a professional office setting. Experience working in a study abroad office or higher education context. Experience living, working, or studying abroad Strong written and oral communication skills; proofreading, editing, writing for the web, ability to concisely communicate complex processes Comfortable using the standard suite of office productivity software, including MS Office and Google Suite Comfortable with presenting to large audiences. Strong customer service skills. Familiarity with data management systems
Necessary Licenses or Certifications
Work Location	CHHS 256
Posting date	09/15/2026
Closing date	09/22/2026
Proposed Hire Date	11/15/2026
Contact Information
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report. The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have a Bachelor's Degree or an equivalent combination of training and experience?
- No
- Yes- I have Bachelor's Degree or Higher
- Yes - I have an Associate's Degree and at least two (2) years of experience related to the position
- Yes- I have a High School Diploma/GED and at least four (4) years of experience related to the position
*
Do you have professional experience working in a study abroad office or in higher education context? If so, please explain your relevant work experience here.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents

Contact Information for References