Multifamily Contract & Operations Manager

Multifamily Contract and Operations Manager

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America-creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!

What we're seeking:
As a Contract and Operations Manager, you will be among the first to undertake this newly created and unique hybrid position. This role is planned as an individual contributor role but has potential to expand to include having direct reports. You will prepare drafts, review and propose redline responses, lead negotiations, and execute a wide variety of different contracts such as new internet/voice/video agreements, amendments, assignments and assumptions, renewals, and terminations.

You will also play a key role in identifying and executing on a variety of internal and client-facing process improvements and customer success initiatives. Your involvement could range from managing projects, data gathering/analysis, assisting on existing projects, leading contract standardization and simplification, Salesforce and CLM tool enhancement efforts, and more!

What we need in you:
You thrive in a fast-paced environment and are uniquely skilled in legal contract creation, negotiations, and driving broad operational improvements. Single-threaded roles with only routine tasks don't excite you; you enjoy diving into and simultaneously managing a variety of strategic activities, some of which you have self-identified as being needed.

You're both an independent worker and collaborative teammate. Ultimately, you're driven to leverage a wealth of contract management and operational experience to help Frontier win in the Multifamily (MDU) market.

What you'll do:
* Lead contract efforts for Frontier Multifamily
o Serve as the primary Frontier point of contact.
o Draft and manage a variety of legal documents through entire contract lifecycle.
o Review redlines and propose responses to internal and customer's legal counsel.
o Create and issue AdobeSign or Docusing executables.
o Maintain records and correspondence for in-progress and executed contracts.
* Adept at communicating contract information to and collaborating with a variety of stakeholders (Business Development Managers (Sales), Legal Counsel, Operations Managers, setc.)
* Able to identify opportunities for process and systemic improvement, propose solutions, and drive execution independently or cross-functionally.

What background you should have:
* Bachelor's degree or equivalent experience required.
* 5+ years' experience in contract management, creation, and negotiation.
* 3+ years' experience in operations, process improvement, and/or business development.
* Strong ability to multitask and manage multiple contracts and/or projects at once.
* Strong problem-solving and analytical skills.
* Strong communication and organizational skills.
* Comfortable fulfilling the lead or supportive role as situations require.
* Takes initiative, requiring minimal supervisor oversight and receptive to coaching as required.
* Driven to win.
* Able to be both customer-centric and protect Frontier's interests.
* Salesforce and Docusign (or similar CLM) experience a plus.
* Knowledge of and experience working in the Multifamily marketplace preferred.
* A valid state driver's license and a willingness to travel up to 10%.

What we offer:
Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes:
* 20 PTO (Paid Time Off) days + 10 paid holidays per year
* Day one medical, dental, vision and prescription drug plan
* 401k match of 50% on 6% of eligible compensation
* Tuition Assistance Program
* Personal & Work Life Balance Resources & Wellness Support Assistance
* Employee Resource Groups
* Same-sex spouse and domestic partner benefits coverage
* 10 weeks of paid parental leave, & a phased return to work program for new parents
* Up to $10k in adoption program assistance
* 3 weeks of paid caregiver leave

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.