Remote Network Engineer

Company Overview

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties.

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.

Job Summary

The Network Engineer is responsible for the successful deployment of best of breed networking and Wi-Fi equipment for Hospitality clients. Must be effective at providing excellent customer service, and working independently to perform timely and quality installation, integration, support, and administration of enterprise level data networks and systems.Must have extremely strong problem-solving skills, be flexible and able to multi-task and handle changing priorities, with self-motivation to drive solutions to completion.

Successful employees have a minimum of 5+ years of experience working independently or as a team lead to perform network/Wi-Fi installations, network diagnostics, monitoring, and using analysis tools (e.g., Ekahau, Wireshark network tools). Must be familiar with HP, Aruba, Ruckus Networks, Meraki wireless enterprise level products delivering technical network and Wi-Fi services to commercial customers.

Essential Job Functions and Responsibilities

• Troubleshoot and resolve enterprise level network and product performance issues,maintaininga high levelof customer satisfaction.
• Work independently or as part of a team to effectively deploy, install, configure, and test best of breed HSIA and network equipment.
• Perform effective troubleshooting of LAN/WAN and digital switching technologies, software, hardware and servers, routers, modems, wireless, TCP/IP and QoS.
• Perform high quality, meticulous, andtimelynetwork system documentation.
• Interact with various inter and intra departmental peer groups to cooperatively achieve best results in all assigned tasks.
• Execute assigned tasks within assignedtimeframesand budgets.
• May work with and take direction from project managers to ensurecompletionas necessary.
• Responsible for day-to-day support within thenetwork / wi-fiengineerfunction taking ownership of job performance, seeking direction to improve, applying feedback, aligning with others, and working as a team player to deliver an exceptional customer experience at every interaction. Develops andmaintainsexcellent working relationships with internal teams, striving to enhance the level ofmutual cooperation.
• Conforms to the highest professional standards, escalating recommendations in support of scalable business needs,remainingcurious with an aptitude to research, implement, and adapt to innovative solutions.
• Work independently to creatively build internal/external customer respect and loyalty,identifyandutilizeeffective communication channels and methods, while adapting the communication to the level and experience of the audience.
• Establishes andmaintainseffective relationships with internal teams, customers, vendors, and other stakeholders to gain their trust and respect.
• Strive to always be service-driven and responsive to all stakeholders, consistently delivering high quality results.
• Deliverstimelywork products, following company operating procedures and best practices. Takes initiative to collaborate with the team, internal clients, and customers asappropriate, andidentifiesand takes advantage of opportunities toaccomplishmultipleobjectives.
• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers thatestablishtrust,high standards, credibility, and quality performance.
• Consistently integrates Albridge's core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
• Other miscellaneous duties as assigned.

Required Qualifications

• Required to have a Minimum of 5+ years of experience working independently or as a team lead to performnetwork/Wi-Fi installations, network diagnostics, monitoring, and using analysis tools (e.g.,Ekahau, Wireshark network tools)
• 2+ years of experience inHP, FortiGate, Firewalls, Aruba, Ruckus Networks, Meraki wireless enterprise level products delivering technical network and Wi-Fi services to commercial customers.
• Meraki certification preferred. If no certification, must be willing to complete within the first 60 days of employment.
• Required to have five years of configuring Aruba and Ruckus hardware within the hospitality space.
• Must be self-motivated and able to work independently without day-to-day supervision.
• Proficient with problem-solving in complex data network systems.
• Must be able to work on an on-call rotation to support the 24x7x365 team.
• Must be able to work effectively as a team member in a fast paced, and high-volume work environment,operatingwitha high levelof detail and conscientiousness. Usesnew informationor approaches to overcome major resistance or objections.
• Demonstrates technical and/or professionalproficiencyin anetwork/wi-fi engineering positionproactively adjusting for difficulties, and completingobjectivesefficiently, andidentifiesand takes advantage of opportunitiesof efficiency.
• Mustpossessexcellent written and verbal communication skills, both technically and interpersonally in the English language. Exhibits openness to receiving and responding to constructive feedback.
• Clearly communicates timelines and expectations to team members, making decisionsin a timely mannerwhen the options are clear and there is little pressure or risk.
• Demonstrated aptitude to become proficient in and to meet and / or exceed job expectationsoperatingwith a willingness to learn and gainproficiency.
• Proven ability to understand and apply company resourcesin accordance withcompany policy, standards, and best practices.
• Must have a demonstrated ability tooperatewith a high sense of urgency, professionalism, integrity, collaboration, and ethics.
• Supports the team in building value through creativity and ingenuity, providing leading edge and cost-effective solutions considering new methods to drive the customer advantage.
• Demonstrated intermediate level PC skills with the ability to effectivelyoperatewithin a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.

Workplace Benefits We Offer

In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:

• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term Disability
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook
• Great work that embodies our values.

Equal Opportunity Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.