Benefits Administrator

Aquent is proud to partner with a prominent organization in the financial services sector, a leader dedicated to empowering individuals and families to achieve financial well-being and security. This client is at the forefront of delivering comprehensive solutions that support a healthy and thriving workforce. By joining their team, you will play a pivotal role in ensuring the seamless operation and continuous improvement of vital employee health and welfare programs, directly impacting the lives of their valued employees.

Are you passionate about fostering a supportive and healthy work environment? We are seeking a dynamic and detail-oriented professional to join our client's team, focusing on the critical area of employee health and wellbeing. In this impactful role, you will be instrumental in the day-to-day management and enhancement of a wide array of benefit plans and wellness initiatives. Your contributions will directly ensure that employees have access to the resources they need to thrive, making a tangible difference in their overall experience and security.

You will be a key player in the administration of comprehensive health and welfare plans, from medical and dental to wellness programs and leave policies. Your expertise will bridge the gap between employees, vendors, and carriers, ensuring accuracy and efficiency in benefit delivery. You will contribute to critical compliance efforts and support initiatives that promote a culture of health within the organization. This role offers the opportunity to be a central point of contact, providing essential support and guidance to both employees and HR colleagues.

Your Impact & Responsibilities

• Collaborate effectively with insurance carriers to support the smooth operation of health and welfare programs.
• Review and respond to routine HR inquiries and cases within Workday, following established procedures, and expertly triage more complex issues for resolution.
• Provide crucial support for the annual employee enrollment process, including meticulous testing, quality checks, and proofreading.
• Assist with activities related to government forms and filings, such as Form 5500 and PCORI, and support compliance requirements like COBRA and ACA reporting.
• Review and maintain employee benefits communications materials, including updating the internal website to ensure information is current and accessible.
• Serve as a reliable point of contact for Human Resources colleagues regarding benefit-related inquiries.
• Process expense reports, accurately calculate fees and premiums, and prepare invoice payments for various benefit plans.
• Compile essential census and benefits reports for both internal and external business partners.
• Assist in coordinating engaging wellness and total rewards activities and programs, such as blood drives, biometric screenings, and flu shot clinics.
• Act as the primary point of contact for death claims, compassionately guiding beneficiaries through the claims process and collaborating with the team on retirement-related aspects.
• Provide support for retirement operations as needed, contributing to the broader scope of employee financial well-being.

Must-Have Qualifications

• Bachelor's Degree or equivalent professional work experience.
• Exceptional communication skills, both written and verbal, with a strong customer service orientation.
• A client-centric approach, consistently seeking opportunities for continuous improvement.
• Outstanding attention to detail and an unwavering commitment to accuracy.
• The ability to excel both independently and as a collaborative team member.
• Proven problem-solving skills coupled with a proactive approach to challenges.
• Adaptability and resilience to thrive in a fast-paced, fluid environment.
• Excellent analytical and critical thinking skills to interpret data and make informed decisions.
• Working knowledge of MS Office applications, including Excel, Word, and PowerPoint.

Nice-to-Have Qualifications

• Experience working in Employee Benefits and Wellness programs.