Senior Operational Finance Specialist, Agent Program, Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com.

Location: Atlanta, GA

Division: Road US
Job Posting Title: Senior Operational Finance Specialist, Agent Program
Time Type: Full Time

Summary

Make an impact on DSV's financial operations by solving complex challenges, improving processes, and helping drive greater efficiency across our transportation business.

DSV is seeking a Senior Operational Finance Specialist to support financial administration and process improvement for key customer accounts within our Road transportation business. This position offers an opportunity to combine financial analysis, problem-solving, and process improvement to strengthen account performance, streamline administrative activities, and support efficient transportation operations.

Working closely with agent owners, customer stakeholders, and cross-functional business partners, this role evaluates financial and administrative processes, identifies recurring challenges, and develops practical solutions to improve accuracy and efficiency. The Senior Operational Finance Specialist exercises independent judgment in evaluating issues, recommending corrective actions, and implementing process improvements within established business guidelines while supporting financial reporting, account oversight, and customer relationships.

We're looking for an analytical, detail-oriented professional who enjoys solving problems, improving processes, and collaborating across teams. The ideal candidate brings experience in financial operations, strong Excel skills, and the ability to turn complex financial and administrative challenges into practical, sustainable improvements.

Duties & Responsibilities

• Analyze assigned customer accounts, including credit utilization, outstanding receivables, aging balances, payment discrepancies, disputes, and other financial indicators to identify potential risks and opportunities for improvement.
• Evaluate customer-specific financial administration requirements and develop processes to improve invoicing accuracy, payment coordination, account management, and overall operational efficiency.
• Independently assess recurring financial and administrative issues, identify root causes, evaluate potential solutions, and determine appropriate corrective actions within established business guidelines.
• Work directly with agent owners, customer administrative contacts, Account Management, and internal business partners to develop and implement customer-specific financial administration processes and improvements.
• Identify opportunities to streamline financial administration activities, reduce manual processes, and improve accuracy through automation and system enhancements.
• Collaborate with Operational Excellence (OpEx), technical teams, and internal stakeholders to support the development and implementation of workflow improvements and reporting enhancements.
• Develop and maintain standard operating procedures (SOPs), process documentation, and customer-specific financial administration guidelines to support consistency and operational efficiency.
• Monitor customer payment trends, credit utilization, invoicing requirements, and account activity to identify potential issues and recommend appropriate corrective actions.
• Prepare and maintain financial reports, account health summaries, and performance metrics to support account oversight and operational decision-making.
• Coordinate the resolution of financial and administrative issues across Account Management, Credit, Collections, Finance, Settlement, Business Support, and Operations, ensuring appropriate follow-up and escalation.
• Evaluate the effectiveness of established processes, identify recurring challenges, and implement adjustments within the scope of the position's authority to improve efficiency and support customer needs.
• Maintain ongoing communication with customer stakeholders and internal departments to support timely issue resolution, strengthen working relationships, and minimize disruptions to transportation services.
• Support the development of standardized financial administration practices across the Agent Vertical while addressing customer-specific requirements.
• Participate in financial analysis, process improvement initiatives, and operational projects as assigned by management.
• Perform other duties, responsibilities, and project work as assigned by management.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Accounting, Supply Chain, Logistics, Operations, or a related field preferred; equivalent education and experience may be considered.
• One (1) to three (3) years of experience in financial operations, accounts receivable, credit administration, business analysis, process improvement, transportation brokerage, or related fields preferred.
• Experience analyzing customer accounts, financial information, invoicing processes, payment discrepancies, or credit exposure.
• Experience identifying process inefficiencies, developing solutions, and supporting the implementation of operational improvements.
• Experience working across departments to resolve financial or administrative issues and improve business processes.
• Experience developing process documentation, standard operating procedures, or customer-specific administrative guidelines preferred.
• Experience within transportation, freight brokerage, logistics, or related operational environments preferred.
• Proficiency in Microsoft Excel and other Microsoft Office applications required.
• Experience with Power BI, ERP systems, Transportation Management Systems (TMS), or financial reporting tools preferred.

Skills & Competencies

• Strong analytical, financial, and problem-solving skills with excellent attention to detail.
• Ability to independently evaluate financial and administrative issues, identify root causes, and develop practical solutions.
• Working knowledge of invoicing, accounts receivable, payment reconciliation, and credit administration processes.
• Ability to exercise independent judgment when evaluating process improvements and determining appropriate actions within established business guidelines.
• Strong organizational and time management skills with the ability to manage multiple priorities, projects, and deadlines.
• Ability to develop, document, and improve financial administration processes and operational workflows.
• Strong analytical skills with the ability to interpret financial information, identify trends, and provide actionable recommendations.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to collaborate effectively with internal departments, agent owners, and customer stakeholders.
• Strong relationship-building skills with a customer-focused approach.
• Intermediate to Advanced proficiency in Microsoft Excel, financial reporting tools, and data analysis.
• Ability to work independently, exercise sound judgment, and maintain confidentiality when handling sensitive customer and financial information.

Physical Demands & Work Environment

This position operates primarily in a professional office environment and requires regular use of computers, telephones, and other standard office equipment. The employee is frequently required to sit for extended periods, review financial and operational information, communicate with employees and business partners, and maintain attention to detail and accuracy. The role operates in a fast-paced, deadline-driven environment requiring the ability to manage multiple priorities, respond to time-sensitive financial and operational issues, and collaborate across departments. The position involves independent work, frequent communication, and appropriate handling of confidential customer and financial information. Occasional standing, walking, bending, reaching, and lifting or moving office materials weighing up to 20 pounds may be required. The position generally follows a Monday through Friday schedule, with flexibility to work outside normal business hours as operational needs require.

The physical demands and work environment characteristics described are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

For this position, the expected base pay range is $65,000.00 - $80,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn, Instagram and Facebook.#StartHereGoAnywhere #LifeAtDSV