Business Analyst, Commercial - LTL Express, Road Transport US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Lancaster, TX

Division: Road Transport US
Job Posting Title: Business Analyst, Commercial - LTL Express, Road Transport US
Time Type: Full Time

Summary

The Business Analyst, Commercial supports the Commercial and Tender Management teams through reporting, CRM administration, data analysis, and commercial operations support activities. This role is responsible for maintaining CRM data integrity, generating pipeline and sales reporting, tracking commercial milestones, and developing sales scorecards and operational dashboards for both corporate and agent office operations.

This position plays a key role in supporting commercial visibility and decision-making through accurate reporting, analytics, and process support. The Business Analyst will work cross-functionally with sales, leadership, operations, and agent partners to identify reporting needs, improve data accuracy, and support operational efficiencies across the commercial organization.

Duties & Responsibilities

• Develop, maintain, and distribute commercial operations reporting for corporate and agent office sales teams.
• Generate CRM reporting, sales pipeline reporting, milestone tracking, and business performance analytics.
• Maintain and update CRM records to ensure data accuracy, consistency, and reporting integrity.
• Support CRM administration activities, including updates, data audits, account maintenance, and reporting enhancements.
• Create, maintain, and analyze sales scorecards, dashboards, and KPI reporting tools.
• Analyze sales and pipeline trends to identify opportunities, risks, and areas for operational improvement.
• Compile, validate, and manipulate large datasets using advanced Microsoft Excel functionality including formulas, pivot tables, lookups, and data analysis tools.
• Develop recurring and ad hoc reports for leadership, sales management, and commercial operations teams.
• Collaborate with internal stakeholders to improve reporting processes, data quality, and workflow efficiencies.
• Assist with milestone tracking and reporting related to sales activities, tenders, customer opportunities, and pipeline management.
• Identify reporting inconsistencies or data discrepancies and work with stakeholders to resolve issues in a timely manner.
• Support process improvement initiatives related to CRM usage, reporting automation, and commercial analytics.
• Prepare summaries, charts, and presentations to communicate business insights and operational performance metrics.
• Assist with special projects, reporting requests, and operational initiatives as assigned.

Education & Experience

• Bachelor's degree in Business, Finance, Analytics, Supply Chain, Logistics, Information Systems, or related field preferred.
• Minimum of 1-2 years of experience in business analysis, sales operations, commercial operations, reporting, or related analytical role preferred.
• Experience working with CRM systems and sales reporting tools required.
• Advanced Microsoft Excel skills required, including formulas, pivot tables, lookups, filtering, and data analysis functionality.
• Experience working with large datasets and reporting environments required.
• Freight forwarding, logistics, transportation, or supply chain industry experience preferred.
• Experience supporting sales organizations, tender management, or commercial operations preferred.
• Experience with Power BI, Tableau, Salesforce, Dynamics CRM, or similar reporting and visualization tools preferred.

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to interpret and summarize complex data.
• Advanced proficiency in Microsoft Excel with the ability to develop and troubleshoot formulas and reporting tools.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Strong interpersonal and communication skills with the ability to collaborate across all levels of the organization.
• Ability to identify trends, gaps, and opportunities through data analysis.
• Self-motivated with the ability to work independently and within a team environment.
• Strong business acumen and understanding of sales and operational reporting metrics.
• Proficiency with CRM systems, reporting platforms, and Microsoft Office applications.
• Ability to adapt to changing business needs and priorities in a fast-paced environment.
• Continuous improvement mindset with a focus on process optimization and operational efficiency.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, talk, hear, and operate standard office equipment including computers, phones, and other technology devices. The employee may occasionally stand, walk, reach, stoop, or lift office materials up to 15 pounds. Specific vision abilities required by this role include close vision and the ability to view computer screens for extended periods of time. This position is primarily sedentary in nature. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Work Environment

This position operates primarily in a professional office environment with a low to moderate noise level. The role routinely uses standard office equipment and technology and may involve collaboration with employees across multiple locations and time zones. Occasional overtime or schedule flexibility may be required to meet reporting deadlines or business demands. Limited travel may be required based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

For this position, the expected base pay range is $55,000.00 - $65,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn, Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV