Rooms Controller

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary Parking
• Complimentary meals in Team Member Cafe while working
• Discounted tickets to local attractions & entertainment venues
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For:
A detail-oriented Rooms Controller responsible for managing room assignments, coordinating guest preferences, and supporting front office operations. You'll serve as the connection point between departments to ensure a seamless and personalized guest experience.

Who You Are:

• Highly organized and efficient, with a sharp attention to detail

• Service-oriented and proactive in identifying and solving problems

• Able to work both independently and within teams, effectively managing multiple priorities

• Excellent communicator, skilled at collaborating across departments

• Stays calm under pressure, with strong decision-making abilities

• Veterans and military spouses are encouraged to apply

What You Will Do:

• Oversee daily room assignments for all guest arrivals, VIPs, special requests, and returning guests

• Coordinate closely with Front Desk, Housekeeping, and Engineering to ensure timely room readiness

• Pre-block VIP and special request rooms using arrival reports and group information

• Review and resolve duplicate reservations, no-shows, and due-outs daily

• Monitor and update Out-of-Order and Out-of-Service room statuses

• Track and process amenity requests (rollaways, microwaves, cribs, etc.) and ensure accurate billing

• Monitor all master accounts for proper check-in, check-out, and extension as required

• Ensure all room changes are processed and communicated accurately to the appropriate departments

• Assist Front Desk during high-traffic periods and provide guest service support as needed

• Prepare and distribute daily reports including occupancy, arrivals, departures, and group status

• Forecast room availability up to three days in advance and help manage overbooking risk

• Communicate all guest preferences, special services, and group requirements clearly to operations teams

• Assist with remote or group check-ins, rooming lists, and special block arrangements

• Maintain a clean and organized back office and ensure readiness of supplies

• Maintain regular and reliable attendance in alignment with company standards and operational needs

• Embrace flexibility by performing other duties as assigned to support team and organizational goals

Other Responsibilities:

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

• Regularly lift up to 40 pounds, reach, bend, crouch, kneel, push, pull, and walk

• Stand for extended periods during shifts

Your Qualifications Include:

• Minimum of 1 year of front office or reservations experience in a hotel environment

• Familiarity with hotel property management systems (e.g., Opera, Delphi, or similar)

• Strong written and verbal communication skills

• Ability to multitask and manage time-sensitive responsibilities

• Flexible availability, including weekends and holidays