Social Media Specialist - US Customer Care

Who we are

We're building what's next at Fossil Group-and that chapter starts now. We have a vision to lead the industry in bold innovation across our products, experiences, and the way we connect with consumers. To get there, we're building a global team with the energy, innovation, and ambition to accelerate our growth strategy.

For over 40 years, we've been known for our passion to bring innovative watches, jewelry, and leather goods to customers in more than 130 countries. Our culture is grounded in four values: Show Up Real, Win Together, Imagine What's Next, and Hustle With Heart. If you want to be part of the team that shapes the future of the industry, we want to hear from you.

Fossil Group is seeking a motivated, customer-focused Social Media Specialist to join our Customer Care team. This role involves monitoring and responding to customers across Facebook, Instagram, X, TikTok, Pinterest, YouTube, and other social media platforms for our active brands.

The ideal candidate has strong written communication and problem-solving skills, enjoys helping customers, and thrives in a fast-paced environment. This is a great opportunity for someone with retail or customer service experience to grow their skills in digital customer engagement while delivering exceptional service and representing our brands.

Qualifications and Skills:

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  Familiarity with major social media platforms and digital customer engagement.

  
  
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  1-2 years of retail or customer service experience; CRM knowledge preferred.

  
  
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  Strong written, grammatical, and interpersonal skills, attention to detail, and resourcefulness with creative solutions.

  
  
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  Strong analytical skills and the ability to resolve customer concerns effectively.

  
  
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  Ability to collaborate with internal teams to resolve issues and meet business goals.

  
  
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  Comfortable in a fast-paced environment and willing to learn new tools and processes.

  
  
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  Strong multitasking, research, and time-management skills.

  
  
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  Bilingual Skills: Spanish/English strongly preferred.

  
  

At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We're committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team.

We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

If you need any accommodations during the interview process, just let us know at careers@fossil.com.