Occupancy Specialist

The Role: Impact Beyond the Lease

Are you looking for a mission-driven compliance role where your organization skills directly prevent homelessness? We are looking for an Occupancy Specialist to join our team and maximize the physical and financial utilization of Central City Concern's affordable housing portfolio. This isn't a traditional, sales-driven leasing agent or housing placement role-it is a critical, administrative anchor that balances rigorous regulatory compliance with deep community compassion.

What You'll Do:

• Master the Mechanics: Manage tenant waitlists, process thorough housing applications, handle precise income certifications, and coordinate Section 8 subsidies.
• Drive Portfolio Vitality: Seamlessly monitor vacancy rates, prepare complex leases and addenda, coordinate tenant move-ins, and assist with rent collections.
• Sustain Successful Tenancies: Partner directly with property managers and resident services to keep high-needs neighbors stably and successfully housed.

What You Bring:

• Compliance Expertise: Strong administrative, technical, or property management tracking skills, with the ability to maintain meticulous compliance paperwork.
• Collaborative Spirit: A proven track record of thriving within a diverse, fast-moving, and highly collaborative multidisciplinary team environment.
• Mission-Driven Empathy: A genuine desire to work closely with high-needs tenants and a dedication to treating every individual with dignity and respect.

Why It Matters:

• Be the Anchor: Your precision behind the scenes directly ensures that our properties stay funded, compliant, and open to the people who need them most.
• Join an Award-Winning Team: Work for a highly respected nonprofit recently named a Most Admired Company by the Portland Business Journal.
• Grow with Us: Enjoy a collaborative and supportive culture that values both formal education and lived experience, offering generous benefits and professional growth.

Company: Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community.

Program: The Biltmore Hotel is a three-story apartment building located in the Old Town neighborhood of downtown Portland. All units are single-room occupancy with shared bathroom facilities. Most units are rent subsidized through project-based Section 8, with residents paying a portion of the rent.

Schedule: Monday - Friday, 8:00am - 4:30pm (Saturday & Sunday off)

Location: Biltmore Hotel, 310 NW 6th Ave, Portland, OR

Compensation: $25.80/hr - $34.24/hr, Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $29.94/hr per our Union contract.

AFSCME Union:

This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org

This position could be subject to Recall Rights: This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

MINIMUM QUALIFICATIONS:

• High School diploma or GED equivalent. Bachelor's degree preferred.
• Requires one year of property management experience, preferably in affordable housing management; OR two years of related experience to include direct customer service experience with renters, tenants, etc.
• Direct experience with LIHTC tenant certification is preferred.
• Familiarity with Oregon Landlord/Tenant and Fair Housing Laws and practices.
• Must possess working knowledge of MS Office software and be able to perform basic functions such as compose business forms, letters, and create spreadsheets. Must be able to utilize spreadsheet functions to perform basic sorting, and filtering, mathematical and date-related operations. Preference will be given to those who can demonstrate familiarity with spreadsheet conditional logic functions and Office mail-merge functions.
• Familiarity with Yardi Voyager software preferred.
• Must possess sufficient composition and grammatical proficiency to compose proper business letters, report summaries, and technical documents.
• Must pass pre-employment drug screen and background check.
• Must generally have the ability to bend, stoop, kneel, squat, stoop, reach, pull, and lift heavy objects, and climb stairs, with or without reasonable accommodation.
• Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must adhere to agency's nondiscrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

DUTIES AND RESPONSIBILITIES:

• Maximize portfolio occupancy through effective coordination of approved applicants and available units throughout assigned properties.
• Prepare residential leases.
• Coordinate waitlist and application processing for units with Section 8 subsidy; includes assisting applicants with preparation of Home Forward documents and high-volume scheduling with Home Forward.
• Process wide variety of income verification documents.
• Prepare Tenant Income Certifications in accordance with various funding agreements.
• Post tenant and subsidy rent payments, security deposits, and other revenue items in Property Management Database.
• Maintain schedule of move-in activity and coordinate with staff as needed to facilitate smooth workflow.
• Prepare and Maintain tenant files and documentation in a neat, orderly manner.
• Prepare periodic reports with respect to building occupancy and tenant certification.
• Assist with other data processing as needed.
• Manage Resident Reasonable Accommodation/Modification procedure.
• Serve as back-up for other Occupancy Specialists, Administrative Assistants, and Compliance Specialists during absences and/or during peak work periods.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other special projects and duties as assigned.

SKILLS AND ABILITIES:

• Direct knowledge and experience performing LIHTC Tenant Income Certifications, including income calculations, verification processing, and other elements related to determining eligibility.
• Sufficient computation skills to process and validate application-related LIHTC, HOME, HOPWA, and other tenant certification functions.
• Direct knowledge and experience with Section 8, HUD, and/or Public Housing waiting list, application, and leasing; experience with Home Forward or other housing authority preferred.
• Knowledge and experience with industry-standard housing and subsidy waitlist practices, regulations, and guidelines.
• Strong familiarity with Fair Housing standards and practices.
• Familiarity with invoicing, accounting, and billing practices related to affordable housing and subsidy payments, or similar practices in another field.
• Proficiency in MS Office computer software, including MS Word, MS Excel, and MS Access.
• Knowledge of chemical dependency and recovery processes preferred.
• Superior organizational skills and ability to develop and maintain complex records, files and to process numerous reports required by various agencies.
• Demonstrated ability to prioritize and multi-task in a fast-paced, deadline-driven environment.
• Ability to manage time and meet deadlines.
• Ability to communicate clearly and concisely both orally and in writing with applicants, outside agencies and internal staff.
• Knowledge of or ability to be trained in effective de-escalation techniques.

Benefits at Central City Concern

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays. (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2ndyear, and 8% in your 3rdyear!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Seniority Bid Window: Opens: 10/14/26 Closes: 10/22/26