Operations Analyst I (DCR)

Posting Date

At DaVita Clinical Research, we find that our best leaders are those who create an inspiring vision, have a desire to shape the future of medicine, and empower their team to achieve success. They enjoy tackling difficult problems and believe that the best way to solve them is through a collaborative environment that involves team efforts. They take ownership of results and instill accountability in those they lead. They are driven, compassionate, strong communicators, relationship builders, and find real fulfillment in challenging and impactful work.

This position is a remote position with the flexibility to be based anywhere in the United States. Candidates located within or near a major metropolitan area are preferred to support business travel and accessibility to major airports.

The Operations Analyst I provides operational and systems support for DaVita Clinical Research (DCR) by executing day-to-day Clinical Trial Management System (CTMS-including Clinical Conductor Enterprise [CCE] and RealTime-CTMS) workflows, protocol and budget builds, and study management.

Under the guidance of CTMS Operations Manager, this entry-to-intermediate level role is responsible for maintaining high clinical data integrity, resolving routine system and visit discrepancies, generating operational reports, and supporting clinical research teams, investigators, and site personnel to ensure smooth trial operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

50% - Management

• Manages the setup, configuration, and maintenance of clinical trial study builds in CTMS platforms (Clinical Conductor Enterprise, RealTime-CTMS) by translating approved clinical study protocols and executed agreements into actionable system configurations.

• Executes routine month-end clinical trial operational activities within established deadlines by performing subject visit approvals and study milestone tracking across assigned trials.

• Administers participant stipend card operations with card assignment validation and tracking.

30% - Clinical Trial Management System (CTMS) Administration Support

• Maintains high data quality standards across CTMS and connected clinical databases through routine audits and data validation checks.

• Generates and distributed reports as requested by stakeholders.

• Configures and maintains study personnel, investigator profiles, clinical sites, and vendor/facility records under the direction of manager.

• Provides frontline end-user support, answers routine system inquiries, manages user access requests, and escalates complex technical issues to senior team members.

15% - Continuous Improvement & Training

• Follows established department and organizational policies and procedures.

• Contributes to the maintenance of internal process documentation and user guides.

• Actively participates in team meetings, 1:1 coaching sessions, and continuous learning opportunities to deepen clinical research and systems knowledge.

5% - Other Duties as Assigned

MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

• BS/BA in science, statistics or related field required including Biostatistics, Data Science, Economics, Computer Science
• Experience working with Tableau, research databases (i.e. RAVE, Medidata), Clinical Trial Management Systems is strongly preferred
• Prior experience with or exposure to Clinical Trial Management Systems (e.g., Clinical Conductor Enterprise [CCE], RealTime-CTMS) or clinical databases (e.g., EDC, Medidata RAVE).
• Intermediate to advanced proficiency in Microsoft Excel (e.g., VLOOKUP/XLOOKUP, pivot tables, data sorting/filtering, formatting) and Microsoft Office 365 Suite.
• High attention to detail with strong analytical and problem-solving skills; ability to identify patterns, data errors, and numerical inconsistencies.
• Exposure to data analytic platforms, including experience within Power BI and/or R.
• Commitment to and role model of DaVita's values with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
• Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through.
• Ability to work effectively in both remote and team-oriented environments.
• Must be detail oriented with strong analytical, organizational and communication skills.
• Travel required, less than 10%.
• Deals with confidential information and/or issues using discretion and judgment.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-JD2

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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