Customer Service Representative II - Machinery Parts

The Customer Service Representative will order parts, material and/ or merchandise received either by email, telephone or personally from customer or a company employee. This position is based onsite in High Point, NC.

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  Edit orders received for price and nomenclature.

  
  
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  Inform customers of unit prices, shipping date, anticipated delays and any additional information.

  
  
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  Enter data into computer to determine total cost for customer.

  
  
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  Record or file copy of orders received.

  
  
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  Ascertain credit rating of customer.

  
  
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  Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.

  
  
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  Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.

  
  
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  Receive and check customer complaints.

  
  
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  Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.

  
  
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  Attempt to sell additional merchandise to customer.

  
  
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  Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.

  
  
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  Able to answer high volume customer phone calls, emails, and in-person requests.

  
  
• Manage a high volume of inbound customer phone calls and emails inquiries while providing prompt, professional service.
• Process customer estimates, sales orders, and inquiries accurately and efficiently.
• Monitor warehouse inventory to verify product availability and support timely order fulfillment.
• Demonstrate strong multi-tasking skills by managing multiple customer requests and priorities in a fast-paced environment.
• Process product returns, warranty claims, and resolved customer pricing discrepancies.

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  Computer knowledge is a must (Microsoft Word, PDF, website navigation).

  
  
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  Strong communication skills is needed (both verbal and written)

  
  
• Calm demeanor during calls is a must.
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  Detail-oriented mindset is needed.

  
  
• Professional email etiquette at all times is a must.
• Bilingual in Spanish is a plus.

SCHEDULE:

• Monday to Friday
• 8:00 AM to 5:00 PM
• Onsite, no remote or hybrid options

PAY:

• $20.00 per hour
• Bi-weekly

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  Parts Manager

  
  

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  None

  
  

• Cubicle office setting
• 2nd floor
• climate-controlled
• Onsite gym