New 
Response Support Analyst II
 Forvis Mazars, LLP | |
parental leave, flex time, 401(k)
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 United States, New York, New York | |
| 135 West 50th Street (Show on map) | |
 Oct 28, 2026 | |
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General information Name
Response Support Analyst II
Posting Title
Response Support Analyst II
Ref #
2237776
Date Published
Thursday, October 22, 2026
City
New York
State
New York
Country
United States
Job Category
Internal Firm Services
Advertised Location
US-NY-New York
Working time
Full Time
Description & Requirements The Response Support Analyst II is an experienced frontline support role within the Tier I Response function, responsible for handling a broader range of incidents with increased independence, accuracy, and confidence. This role builds upon the foundational skills of the Response Support Analyst I and serves as a senior operational contributor within the Response team.
The Response Support Analyst II provides enterprise level remote IT support across multiple business units, managing higher complexity incidents, ambiguous issues, and escalations originating from Tier I intake. The role is responsible for accurately logging, prioritizing, troubleshooting, and resolving incidents in alignment with ITIL based Incident Management processes while maintaining clear documentation and user communication.
In addition to direct incident resolution, the Response Support Analyst II acts as a functional escalation point for Response Support Analyst I team members, providing guidance on troubleshooting approaches, ticket handling, and escalation decisions. This role helps maintain service continuity during periods of high volume and supports consistent execution of Response processes and service standards.
In an AI enabled service delivery model, the Response Support Analyst II actively leverages approved AI assisted tools-such as guided diagnostics, Copilot supported intake, and knowledge recommendations-to improve resolution efficiency and quality. The analyst applies human judgment to validate AI assisted outputs, recognizes when manual intervention or escalation is required, and provides feedback to improve AI and knowledge effectiveness over time.
The Response Support Analyst II works under the guidance of the Response Team Lead and plays a critical role in stabilizing service operations, mentoring less experienced analysts, and ensuring a reliable, professional support experience for end users.
This is an onsite position in our New York City office.
What You Will Do:
Minimum Qualifications:
Preferred Qualifications:
#LI-NYC
#LI-LK1
About Forvis Mazars, LLP Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global professional services network. Ranked among the largest public accounting firms in the United States, our 7,000+ team members deliver assurance, tax, and consulting services to clients in all 50 states and internationally.
With a legacy spanning more than 100 years, we're building something different. We are guided by a shared promise: Together, we create extraordinary experiences. That means delivering an Unmatched Client Experience while creating a workplace where relationships matter, learning fuels growth, and every person feels valued and supported to thrive.
What We Offer
Our robust total rewards program and flexible work environment reflect our commitment to people, careers, and well-being-empowering our team to grow and thrive while delivering exceptional service. To explore what makes working at Forvis Mazars special, visit www.forvismazars.us/careers.
Legal Notice
Forvis Mazars, LLP is an equal opportunity/affirmative action employer in accordance with applicable law. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications.
It is Forvis Mazars, LLP standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates.
Forvis Mazars, LLP expressly reserves the right not to consider any unsolicited referrals, resumes or CVs from vendors including and without limitation, search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Forvis Mazars, LLP further reserves the right not to pay a fee to a recruiter or recruiting agency unless such recruiter or recruiting agency has a signed vendor agreement with Forvis Mazars, LLP. Any resume(s) or CV(s) submitted to anyone working for Forvis Mazars, LLP, or submitted to a Forvis Mazars, LLP general email, without having a Forvis Mazars, LLP vendor agreement in place, will be considered the property of Forvis Mazars, LLP.
New York City Pay Transparency Pursuant to the pay transparency laws of New York State and other local ordinances within the state including (but not limited to) New York City, the salary range displayed is for the New York markets. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
New York Salary Range:
NY Minimum Salary (USD)
$ 26.78
NY Maximum Salary (USD)
$ 44.66
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