GENERAL MANAGER - A&G

General Manager | Courtyard by Marriott Irvine John Wayne Airport

Irvine, California

Lead One of Orange County's Premier Marriott Hotels

Courtyard Irvine Spectrum is seeking an experienced, results-driven hospitality leader to serve as General Manager and lead the property to exceptional operational, financial, and guest satisfaction performance. This is an exciting opportunity for a dynamic hotel executive to oversee a high-performing Marriott-branded hotel while driving continued growth, associate engagement, and market leadership.

As General Manager, you will be responsible for all aspects of hotel operations, including guest service, revenue optimization, sales leadership, financial management, associate development, and asset protection. You will partner closely with ownership and corporate leadership to ensure the hotel's continued success while fostering a culture rooted in accountability, service excellence, and teamwork.

As part of the property team, you will help us "craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns."

Position Summary

The General Manager serves as the strategic and operational leader of the hotel, ensuring all departments deliver exceptional guest experience while achieving revenue, profitability, and market share objectives. This role requires a hands-on leader who can inspire teams, maximize performance, and maintain brand standards while adapting to changing market conditions.

You will champion operational excellence, drive commercial performance, develop future leaders, and create a workplace culture where associates thrive and guests return.

Leadership & Operations

• Provide visible, hands-on leadership throughout all areas of the hotel.
• Lead and inspire associates to deliver outstanding guest service and operational excellence.
• Ensure full compliance with Marriott brand standards, company policies, and local regulations.
• Identify operational performance, productivity, and service gaps and implement effective solutions.
• Foster a culture of accountability, teamwork, recognition, and continuous improvement.
• Protect hotel assets through effective risk management and preventative maintenance programs.

Financial Performance

• Drive topline revenue growth and bottom-line profitability.
• Develop and execute the annual business plan and operating budget.
• Monitor financial performance through forecasting, labor management, expense controls, and revenue analysis.
• Maintain strong knowledge of revenue management strategies and pricing optimization.
• Analyze market trends and competitive activity to capitalize on opportunities for growth.

Sales & Revenue Leadership

• Lead the hotel's sales culture and revenue generation efforts.
• Partner with revenue management and sales teams to maximize occupancy, ADR, and RevPAR.
• Monitor and execute sales and marketing action plans designed to increase market share and profitability.
• Develop strong relationships with key accounts, local businesses, and community partners.
• Ensure alignment between commercial strategies and operational execution.

Guest Experience

• Drive guest satisfaction scores and service excellence initiatives.
• Establish service standards that deliver memorable guest experiences.
• Resolve escalated guest concerns professionally and effectively.
• Continuously evaluate guest feedback and implement service improvements.

Talent Development

• Recruit, develop, and retain high-performing hospitality professionals.
• Coach department leaders to achieve operational and leadership excellence.
• Conduct performance evaluations and establish growth opportunities for associates.
• Promote a culture focused on engagement, inclusion, learning, and recognition.

Qualifications

Required Experience

• Minimum 5 years of General Manager experience in a comparable full-service or premium select-service hotel environment.
• Previous experience leading a Marriott-branded property strongly preferred.
• Proven track record of achieving financial, operational, and guest satisfaction goals.
• Strong understanding of hotel operations, revenue management, sales strategy, and labor management.
• Experience managing hotel budgets, forecasting, and profitability initiatives.

Knowledge, Skills & Abilities

• Strong leadership presence with exceptional communication and interpersonal skills.
• Excellent analytical, decision-making, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of local market dynamics, competition, and industry trends.
• Flexible schedule, including weekends and holidays as business demands require.

What We Offer

Competitive Compensation

• Competitive base salary based on experience, skills, qualifications, and geographic market.
• Lucrative performance-based incentive plan.
• Opportunity to maximize earnings through business development success and revenue achievement.

Health & Wellness Benefits

• Medical, Dental, and Vision Insurance.
• Ancillary benefits to support your well-being.
• 401(k) with company contribution.

Work-Life Balance

• Paid Time Off (PTO).
• Paid Sick Leave.

Career Growth & Development

• Ongoing training and mentorship.
• Professional development opportunities.
• Opportunities for advancement within a growing hospitality management company.

Additional Perks

• Associate Referral Program.
• Participating hotel discounts.
• Daily Pay.
• Associate recognition programs.

Make an Impact at 24Seven Hotels

Twenty Four Seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company committed to exceptional results for our investors, associates, and guests. Our portfolio includes partnerships with leading brands such as Marriott, Hilton, Hyatt, IHG, and Choice.

Success in this role means leading strong hotel operations, achieving revenue and profitability goals, delivering exceptional guest experiences, and positioning Courtyard by Marriott Irvine John Wayne Airport as a preferred lodging choice in the Irvine market. You will develop associates and department leaders, uphold Marriott brand standards, and partner with ownership and corporate support teams to drive sustainable results.

Your work will reflect 24Seven Hotels' Core Values through accountability, collaboration, innovation, service, and results.

If you're a driven hospitality leader ready to lead hotel operations, inspire associates, and deliver outstanding results as General Manager of Courtyard by Marriott Irvine John Wayne Airport, we invite you to apply.

Join Twenty Four Seven Hotels and help create lasting success for Courtyard by Marriott Irvine John Wayne Airport.

Equal Opportunity Employer

Twenty Four Seven Hotels is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Notice to California Applicants

Twenty Four Seven Hotels collects applicant identifiers, contact details, professional and employment information, and education information to communicate with applicants, assess qualifications, conduct reference and background checks through service providers, and meet legal requirements. We do not collect sensitive personal information during the application process and do not sell applicant personal information.

Applicant information is retained for at least two years following application and may be retained for up to seven years following termination of employment for individuals hired by the company.

California applicants may request deletion or correction of their personal information by writing to: Twenty Four Seven Hotels 19800 MacArthur Boulevard, Suite 1100 Irvine, CA 92612 or by contacting the People Resources & Development Department at 949-734-6400.

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