F&B Supervisor

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a morning F&B Supervisor, you'll supervise the operations of the Cafe and Starbucks. You will serve as a key leader ensuring smooth, efficient service in both Outlets.

There's no better time to join us. Hilton Milwaukee just completed a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, The Hilton Milwaukee is not only the city's largest hotel but also a historic gem. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What You Will Be Doing?

• Assist in leading the daily operations of the Cafe and Starbucks outlets, ensuring exceptional guest service and smooth operations.

• Supervise, train and coach Cafe and Starbucks associates

• Monitor food, beverage, and coffee quality to ensure consistency and adherence to brand standards.

• Maintain inventory levels and ensure outlets are stocked with necessary supplies.

• Ensure cleanliness, sanitation, safety, and equipment standards are consistently met.

• Resolve guest concerns professionally and support a positive guest experience.

• Utilize POS systems for transactions, reporting, and operational tracking.

• Support hotel policies, departmental goals, and additional projects as assigned.

What We Are Looking For?

• Previous leadership experience in a cafe, coffeehouse, restaurant, hotel, or food service environment.

• Strong knowledge of food and beverage operations, including coffee and espresso preparation.

• Proven ability to train, motivate, and lead a guest-focused team.

• Strong communication, problem-solving, and organizational skills.

• Experience with POS systems, inventory management, and basic financial controls.

• Professional demeanor with a commitment to exceptional guest service.

• High school diploma or GED required; college coursework preferred.

• Flexible availability, including mornings, weekends, and holidays.

What's in it for you?

• Discounts at Marcus Hotels & Resorts, Restaurants, Golf & Spa operations

• "Two for one" movie theater coupons at Marcus Theatres

• Ability to grow your career and transfer from one property to another

• Paid time off

• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

• And more

Job Type: Full-Time, Hourly

Shift Availability: Varies (including evenings, weekends, and holidays)

Pay Estimate: $22.00/hr

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Milwaukee is an equal opportunity employer.