Manager, Patient Experience

Sentara
parental leave, paid time off, sick time, tuition reimbursement, 401(k), 403(b)
United States, Virginia, Norfolk
6015 Poplar Hall Drive (Show on map)
Nov 18, 2024
City/State Norfolk, VA Overview Work Shift First (Days) (United States of America) Come join the team at Sentara Norfolk General Hospital as a Patient Experience Manager! Shift: Full Time Sentara Norfolk General Hospital is one of just five Level1 trauma centers in Virginia, home to the Nightingale Regional Air Ambulance and the region's first Magnet hospital and nationally ranked heart program at the Sentara Heart Hospital. The hospital sits on the Eastern Virginia Medical Campus which serves as the primary teaching institution. Sentara Norfolk General and the Heart Hospital offers Transplant Services: Heart, Kidney, and Pancreas. We are a Certified Stroke Center and the only Level 3 Epilepsy Center in the area. About the role: The Patient Experience Manager assumes responsibility and accountability for operations and success of the assigned areas of responsibility for Sentara Norfolk GH and the Heart Hospital. This position is responsible for the delivery of high-quality services that meet or exceed customer expectations. Coordinate the development of new services within these areas. Contribute to the success of the hospital through achievement of system, hospital goals and objectives. Qualifications: Bachelor's degree in business or related field required. Healthcare experience in a hospital setting required. Previous experience with Customer/Patient experience in a hospital setting highly preferred. Previous management experience preferred. Experience with Microsoft office applications. Experience with Press Ganey, designing, facilitating and developing materials for training highly preferred. Benefits: Sentara offers an attractive array of full-time benefits to include: Medical, Dental, Vision plans Paid Time Off, Paid Sick Leave, Paid Parental Leave, and Emergency Caregiver Leave Tuition Reimbursement and Student Loan Paydown programs 401k/403B, 401a plans Career Advancement Opportunities Work Perks For more information about our employee benefits,CLICK HERE! Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day! Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Keywords: Manager Patient Experience, Indeed, Monster, patient experience Job Summary Assume responsibility and accountability for operations and success of the assigned areas of responsibility. This position is responsible for the delivery of high quality services that meet or exceed customer expectations. Coordinate the development of new services within these areas. Contribute to the success of the hospital through achievement of system, hospital goals and objectives. Bachelor's in business or related field. Previous management experience preferred. Previous experiences designing, facilitating and developing materials for training. Travel to other sites. Qualifications: BLD - Bachelor's Level Degree (Required) Skills Active Learning, Active Learning, Active Listening, Communication, Complex Problem Solving, Coordination, Critical Thinking, Judgment and Decision Making, Leadership, Learning Strategies, Mathematics, Mgmt of Financial Resources, Mgmt of Material Resources, Mgmt of Staff Resources, Microsoft Excel, Microsoft Word, Monitoring, Persuasion, Project Management, Quality Control Analysis, Reading Comprehension, Science, Service Orientation, Social Perceptiveness, Speaking {+ 5 more} Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission "to improve health every day," this is a tobacco-free environment.