Center Support Lead

Compensation: $18.90 per hour.

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church, and the goal of all programs is the spiritual regeneration of all people.

The Salvation Army Center of Hope (COH) Program provides 24/7 enhanced shelter and related services for adults experiencing homelessness. Participants are typically people who have been identified as high-needs adults who are eligible for supportive permanent housing. Many clients have chronic and acute mental illness, active addiction issues, and/or trauma. This is a low-barrier harm reduction program. Advocates are responsible for providing direct service to the participants, assisting with the goal of moving participants quickly into permanent housing, and fostering a team environment among center staff and volunteers.

WORKING CONDITIONS:

This position may have frequent in person contact with people from diverse backgrounds who may be angry, hostile, confused or frustrated. The worker may be exposed to different inside and outside environmental conditions. This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions with angry persons and exposure to computers and digital touchscreen displays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for weekly scheduling of all Center staff with the support of the Center Coordinator.
• Collect and compile Incident Reports; give to and discuss with Center Coordinator to resolve any issues.
• Primary contact for Center related polices and procedures.
• Assist with new guest intakes and case management, when needed.
• Oversee inventory supplies for Center
• Assists with the distribution of linens, hygiene supplies, and other items, when needed
• Ensure that guest list is accurate and complete
• Permit only controlled access to the Center
• Maintain department logs
• Compile and reconcile month end statistics reports and give send to Corps Officer and Social Services Specialist.
• Evacuate the building when necessary, ensuring all guests are accounted for
• Review reports of all incidents and accidents
• Report any cases of suspected abuse or injury immediately to a supervisor or office staff
• Report any needed repairs or supply requests to Center Coordinator and/or corps officer.
• Customer service mindset
• Enforce building and program rules and policies.
• General knowledge of business protocols
• Perform other functions as requested

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Able to hand write legibly.
• Able to stand for sustained periods of time.
• Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
• Ability to lift, move and/or carry up to 40 pounds.
• Attend staff meetings, workshops, retreats, and in-service classes as provided.
• Maintain accurate record of hours worked and turn in timesheets on schedule.
• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Contribute to and support a positive, team-oriented work environment.
• Maintain a safe and comfortable Center environment, including physical set-up and light janitorial duties, when necessary.
• Work as a team with other colleagues on shift and be able to work independently without direct supervision.
• Support and contribute to a creative, collaborative, and respectful environment that promotes teamwork.
• Able to make independent decisions and apply sound judgment in performing job duties.

EDUCATION AND WORK EXPERIENCE:

• A high school diploma or GED equivalent required
• Ability to speak and write the English language
• A high degree of confidentiality, integrity, and professionalism
• Computer experience in Windows environment (Microsoft Office), Publisher, Access, and social media platforms
• Excellent communication skills, both written and verbal.
• Previous work experience in programs that work with high-needs participants.
• CPR certified
• 2 years of customer service experience

The Salvation Army provides a smoke and drug free work environment in its facilities and vehicles for all employees and volunteers.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is a reasonable and no undue hardship would result.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

BENEFITS:
A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year