On-Call HOPE Village Client Aide

DEPARTMENT: Social Services

POSITION TITLE: HOPE Village Client Aide

STATUS: Extra On-Call

WAGE: $17.00/HR

GENERAL STATEMENT :

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

Within the HOPE Village Emergency Housing Program, the "Client Aide - Lead" is responsible for completion of various assigned tasks including, but not limited to: scheduling client intakes via telephone referral, conducting client interviews and processing client intake data, and conducting security rounds. The "Client Aide - Lead" works closely with residents of the HOPE Village Program. Whether providing basic needs services, or de-escalating negative client interactions, the position receives daily supervision from the HOPE Village Program Site Manager.

EDUCATION AND WORK EXPERIENCE:

• HS Diploma or GED
• Documented experience in public contact / Customer Service
• Documented experience in homeless services (or related experience).
• WA Driver's License
• Pass a MVR check and TSA driving training
• Strong Human relations skills; trauma-informed care;

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• An ability to engage with diverse populations in a respectful and culturally responsive manner
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Successful completion of periodic retraining and re-approval are required for continued employment.
• Demonstrated ability and willingness to consistently communicate and work well with staff and residents from a variety of racial, cultural and economic backgrounds and with various religious beliefs, traditions, lifestyles, sexual orientations, age variance and differing abilities.
• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Self-starter, persuasive, and compassionate.
• Understanding of basic conflict resolution.
• Detail oriented - highly organized - multitasker.
• Strong use of the English language in verbal and written communication -spelling- 90% Grammar 85%
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Client centered mindset.
• Commitment to keeping client information confidential.
• Possesses a valid Washington State Driver's License and has the ability to pass The Salvation Army driver requirements.
• Must successfully pass the background/reference check process
• Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.
• Obtain documentation of current TB test.
• Complete the Bloodborne Pathogen training within 90 days of employment.

SOFTWARE-RELATED SKILLS:

• Outlook, Microsoft Word
• Working knowledge of integrated database applications and/or ability to use new software programs with basic training

SCOPE OF POSITION:

Within the HOPE Village Emergency Housing Program, the "Client Aide - Lead" is responsible for completion of various assigned tasks including, but not limited to: scheduling client intakes via telephone referral, conducting client interviews and processing client intake data, and conducting security rounds. The "Client Aide - Lead" works closely with residents of the HOPE Village Program. Whether providing basic needs services, or de-escalating negative client interactions, the position receives daily supervision from the HOPE Village Program Site Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with the training and orientation of new Client Aide staff, volunteers, and interns in the knowledge, skills, and abilities related to the safe and effective performance of the Hope Village operational guidelines
• Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals
• Ability to properly operate all safety and security systems, which may include CCTV video monitoring.
• Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections and the use of video monitor
• Assists HOPE Village Site Manager with conducting intakes for clients upon entry
• Ability to learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem solving; organize own work; present material properly and accurately document activities
• Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances
• Respond to and provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities
• Maintain statistical records, reports, logs, files and other required documentation
• Work cooperatively with other Salvation Army staff and programs
• Given the critical nature of duties associated with this position, ensures timely reporting for duty
• Ensures that case records, social services systems (e.g. HMIS, Bridges & Others) and all required forms and reports are maintained in prescribed format
• Ability and willingness to respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures
• Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook
• All other duties as assigned

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 45 lbs (usually file boxes)
• Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months' service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per year. A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal