Turndown Attendant

Preferred Qualifications:

• Basic English language communications required.

• Excellent customer services skills.

• Physical role requiring repetitive heavy lifting items weighing up to 25+ pounds, pushing, pulling, bending, twisting and kneeling.

• Requires full availability including nights, weekends, and holidays.

Responsibilities:

• Perform evening turndown service, including turning down the bed, closing drapes, dimming lights, and providing turndown amenities.

• Replace used towels, toiletries, and other amenities to ensure the room is fully stocked and guest-ready.

• Ensure guest rooms are clean and tidy, including straightening up personal items, emptying trash, and organizing furniture.

• Greet guests in a friendly and professional manner if encountered during turndown service.

• Address any guest requests or preferences, ensuring a personalized and comfortable experience.

• Maneuver turndown attendant carts with supplies, amenities, clean linen, and keep turndown attendant carts clean and organized.

• Operate a Smartphone device to access Guest room assignments and report unusual room conditions or rooms in need of repair submitting work orders.

• Cleans and sanitizes all rooms and bathrooms.

• Comply with OSHA regulations and Loews Hotels cleaning policies, training guidelines and procedures.

• Assist with other housekeeping tasks as needed.

• Other duties as assigned.