PB0142_24-FTE request CCBHC Program Coordinator

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelors Degree in Business Administration, Healthcare Administration, or related field.

EXPERIENCE:

1. Two years of healthcare, project management, or related experience.

2. Two years of administrative/management experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Provides administrative oversight and supervision of the registration staff across multiple sites which may include assignment of tasks, onboarding, training and revision of workflows

2. Conducts interviews and facilitates training of the registration staff as well as supporting and participating in additional interviews at the request of Dept leadership.

3. Leads, coordinates, and has direct responsibility for a wide variety of special projects on behalf of the Directors for the Department

4. Initiates programs in direct consultation with the Directors and coordinates their implementation and completion in collaboration with appropriate internal and external customers.

5. Responsible for effective communication and regular reports of project status.

6. Develops and coordinates communication to all program stakeholders and other necessary individuals/groups.

7. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

8. Participates in/on a variety of meetings, committees, task forces, and/or related groups.

9. Drafts, proofreads, prepares, organizes, and coordinates the preparation of correspondence, data, and materials for emails, newsletters, presentations and reports.

10. Works with human resources to address performance management issues of staff in a timely fashion.

11. Assists other Program Coordinators with organizing, and facilitating special events including retreats, seminars, award ceremonies, workshops and conferences. Participates as appropriate. Solicits and engages volunteers and planning committees for special programs and projects as necessary.

12. Establishes Clinic Protocols with the Call Center and updates accordingly

13. Creates QI reports from EPIC, Strata and or other operating systems in connection with Analysts at the request of Leadership Team in order to facilitate process improvement as well as to monitor outcomes, programmatic changes, productivity, etc.

14. Assists Directors with monitoring compliance with educational and regulatory requirements

15. Assists with templating to ensure protocols are followed for patient care goals.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for long periods of time

2. Ability to lift, push or pull 10-15 pounds.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Working conditions are based on a normal office environment.

SKILLS AND ABILITIES:

1. Ability to develop and maintain positive relations within teams and external parties.

2. Strong computer skills, including proficiency in Microsoft Office.

3. Must demonstrate excellent interpersonal and communication skills. Strong organizational skills.

4. Ability to problem solve and make appropriate decisions.

5. Ability to maintain a high level of confidentiality.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

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Cost Center:

Address:

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.