Applications Specialist Dana Farber Salesforce CRM

About Us

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Applications Specialist plays a significant role in the design, development, testing, implementation, and ongoing maintenance of the Salesforce Health Cloud CRM at Dana-Farber Cancer Institute. The individual is responsible for managing several concurrent projects or initiatives related to the Salesforce CRM application and its end users.

Principal Duties and Responsibilities

* Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application. Offers recommendations for improvements in data collection, workflow, or other processes when possible.

* Works closely with the application's vendor or developer to communicate the functional specifications, providing details to improve understanding.

* Develops test plans and performs related software quality assurance tasks.

* Designs the training curriculum for the software's user community. Leads the development of end user documentation.

* Provides ongoing support of the software applications by identifying and resolving issues, often as the point of escalation for more complex issues.

* Provides high quality, customer-focused services.

* Participates in regular team meetings to discuss team activities, issues, and updates.

* Uses the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

* Other duties as assigned

Qualifications
* Bachelor's Degree required
* 5+ years of healthcare information technology experience
* A combination of education and experience may be substituted for requirements

Skills, Abilities and Core Competencies
* Experience with the development, support, or operation of software applications in a healthcare setting
* Knowledge of the workflows and operations supported by the software application(s).
* Excellent oral and written communication skills
* Demonstrated analytic and problem-solving skills
* Strong interpersonal skills to effectively communicate with both technical and non-technical staff
* Ability to learn quickly
* Knowledge of Agile framework methodology a plus
* Familiarity with Salesforce and Jira a plus
* Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.