Desktop/Field Support Engineer

SITE TRAVEL IS REQUIRED FOR THIS ROLE

Tasks

Maintain current instruction manuals for vehicle up-fitters to properly install complimentary component

Attend field worker training on new Devices and project rollouts

Provide lifecycle management of services pertaining to the mounting requirements for field support installations

Consult with the third-party supplier and the Customer to specify and update the vehicle dock kit specifications to reflect changes and updates to the vehicle mounts kits

Obtain written ergonomic and safety approval from the Customer s Fleet Services department, such department being responsible for vehicles and equipment, prior to introducing changes to vehicle kit mount components

Manage builds tailored to the field-based laptop business function

Provide the repair and reimage of field Devices

Manage Service delivery with the logistic provider to move Devices throughout the service territory

Stock a working inventory for break/fix swap outs

Provide vehicle mounting services, including installation work and incremental expansions of vehicles with respect to field-based equipment

Consult with the applicable third-party suppliers to specify and update the vehicle dock kit specifications to reflect changes and updates to the vehicle mounts kits, including modems, antennas, and peripheral Devices

Obtain written ergonomic and safety approval from the Customer s Fleet Services department prior to introducing changes to vehicle kit mount components

Consult with the applicable third-party supplier and update the laptop dock component in all field installation kits to reflect retired dock models and their replacement

Consult with the applicable third-party supplier and update the vehicle kits electronics and power components to reflect retired models and their replacements

Review and make accommodations for any changes in wiring or cabling that could result from any of the above kit component changes

Provide Lifecycle management of services pertaining to the video capturing requirements for field support installations.

Consult with the applicable third-party supplier and determine a lifecycle replacement schedule (for example, yearly as vehicles are replaced to allow for replacement of retired video camera with a new model)

Provide lifecycle management of services pertaining to the code blue Devices field support installations