Program Manager, Special Projects

The Program Manager of Special Projects will focus on advancing diversity, equity, inclusion, and belonging (DEIB) at Mass General Hospital (MGH) by supporting education, training, program operations and project management for the MGH Center for Diversity and Inclusion (CDI) and the Office of Belonging and Engagement (OBE). Both teams report to the MGH Office of the Chief Diversity and Inclusion Officer. Responsibilities of the incumbent will be divided equally (as much as possible) between OBE and CDI to achieve deliverables for the role. Time commitments may fluctuate between the groups at times due to deadlines.

OBE is committed to elevating the perspectives of the communities we serve with humility and respect, while using a lens that is trauma-informed, inclusive and equitable, which support MGH's strategic initiatives to be at the forefront of an inclusive healthcare environment. CDI is dedicated to building a diverse research and clinical workforce, and creating an inclusive, engaged and respectful environment where everyone can experience a sense of belonging at MGH. Both offices/centers work closely with MGB to advance the principals of Mass General Brigham's United Against Racism (UAR) campaign.

Desired Skills

* Experience, knowledge and interest in the advancement of diversity, equity, inclusion and belonging (DEIB), especially within an academic learning and/or healthcare environment

* Experience with DEIB training and education, especially within an academic learning and/or healthcare environment

* Excellent project management and communication skills

* Good understanding of public health data, summarizing progress and conducting assessments through public health, equity and education lenses. Proficiency in data tools (e.g., STATA, SPSS, REDCap, Insight) is desirable.

* Proven track record of working successfully in a multi-matrixed organization, under several departments and managers, and with multiple staff across and at all levels within the organization

General Duties, Responsibilities and Operations

* Develop strong and positive working relationships and partnerships with key hospital and system leaders (e.g., MGB Office of Diversity, Equity and Inclusion (MGB DEI), Graduate Medical Education (GME), MGB Marketing and Communications, and MGH Development Office)

* Clearly communicate project timelines, objectives, milestones and deliverables to stakeholders and overseeing the execution of the overall plan. Provide status updates to implementation and management leads on a regular basis.

* Monitor project-related analytical work as assigned

* Contribute to the production of scholarly work that captures the work of our projects, including program outcome analysis

Office of Belonging and Engagement (OBE)

Reporting to the OBE administrative director, the incumbent will support activities with the focus of promoting belonging and engagement for patients, staff, visitors and the community. An understanding and emphasis of public health and communications that can be targeted by audience is critical. Some high-level examples include:

* Multicultural media program (CoNECTaR)- Provide accurate, timely, multilingual health information to underserved communities in multiple modalities

* Inclusion Campaign- Part of MGH's plan to eliminate structural racism and advance racial equity

* Signature clinical teams- Provide project management support to clinical teams (e.g., Center for Immigrant Health, Sickle Cell Disease Center, Disability Program) as needs arise

Center for Diversity and Inclusion (CDI)

Reporting to the CDI executive director and supporting the CDI associate director for learning and education, the incumbent will be a key member of CDI's learning and education efforts, including the Learning and Education Pathway (LEP). Through the LEP, MGH employees (e.g., physicians, researchers, nurses and administrative staff) gain the necessary knowledge and skills to support a diverse and inclusive work environment where all can experience respect and belonging. Key responsibilities include, among others:

* Providing oversight, organization and project management for CDI's DEIB learning and education projects, including but not limited to, the LEP

* Co-facilitation and independent facilitation of LEP training sessions

* Providing program evaluation support in partnership with the CDI director for research evaluation (e.g., survey design, collect feedback and analysis of data)

* Developing a virtual library portfolio of DEI trainings in collaboration with CDI's senior communications specialist

To Apply

Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

* Project management: Excellent organizational skills, attention to detail and ability to work autonomously. Ability to manage multiple tasks and projects, and set, and meet deadlines

* Communications: Strong written and oral communications skills with the ability to present information in an engaging, understandable manner

o Multilingual skills would be a major asset

* Data: Good understanding of public health data, summarizing progress and conducting assessments through a public health and education lens

o Collect and summarize data which can be used to report out on outcomes and progress

o Advanced knowledge of Microsoft Office products (e.g., Excel, PowerPoint, SharePoint)

o Proficiency in data tools (e.g., STATA, SPSS, REDCap, Insight) is desirable

* Experience, knowledge and interest in the advancement of diversity, equity and inclusion, especially within learning and/or healthcare environment

* Self-starter with the ability to work independently and initiate projects, while able to effectively collaborate and work as a member of a team

* Ability to work well with staff across and at all levels within the organization

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.