Transportation Dispatch Supervisor
 Dairy Farmers of America | |
tuition reimbursement, 401(k)
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 United States, Pennsylvania, Schuylkill Haven | |
 Nov 24, 2024 | |
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GENERAL PURPOSE Supervise the day-to-day activities of a dispatch team. Work to ensure the efficient scheduling and dispatching of drivers to meet customer demands and company objectives. Coordinate with various departments to optimize routes, manage schedules, and ensure compliance with regulatory requirements. SCHEDULE 10pm-6am, Monday-Friday JOB DUTIES AND RESPONSIBILITIES * Supervise the daily activities of the dispatch team, providing guidance and support * Work to ensure that dispatchers consistently provide high quality service to customers, drivers, and staff * Monitor all dispatch activities to ensure timely and accurate delivery of shipments (raw milk, products/goods) * Make sure the team follows standard operating procedures (SOPs) for dispatch operations * Analyze and optimize routes to reduce costs and improve delivery times * Adjust schedules in response to changes in customer needs, driver availability, and other factors * Serve as the point of contact between the dispatch team, drivers, and customers when dispatchers escalate questions or issues. Handle customer inquiries and complaints, resolving issues promptly and effectively * Coordinate with other departments (e.g., warehouse, plants, customer service, sales and marketing) to ensure smooth operations * Generate and analyze reports on dispatch performance. Provide regular updates to management on dispatch operations and performance metrics * Oversee the use and maintenance of dispatch software and related technologies. Stay updated on industry trends and new technologies to improve dispatch operations * Ensure the accuracy of records and data in systems, spreadsheets, etc. (customer proof of delivery, bills of lading files, receiving credits, customer receipts, delivery schedules carrier/hauler info, costs, and other relevant data) * Provide feedback on opportunities and approaches to make improvements and use best practices * Lead special project initiatives as assigned * Perform supervisory activities such as time keeping, scheduling for appropriate staffing levels, delegating work, etc. Train, coach, and evaluate dispatcher performance on a regular basis relying heavily on first-hand observation. Conduct performance reviews and give guidance on goals for the dispatch team * Ensure compliance with all relevant laws, policies, and regulations * May perform duties and responsibilities of a dispatcher when needed * The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required BENEFITS
EDUCATION AND EXPERIENCE * Class A CDL required * Undergraduate degree in business, transportation, logistics, or related curriculum (or equivalent combination of experience and education) * 2 to 5 years of dispatch, logistics, transportation, or related experience coupled with demonstrated leadership attributes or team leadership experience; supervisor experience preferred * Union and DSD experience preferred * Certification and/or License - may be required during course of employment KNOWLEDGE, SKILLS, AND ABILITIES * Strong knowledge of and skill with Microsoft Office Suite and company computer systems * Strong knowledge of the geographic region being supported and logistics and transportation regulations * Knowledge of principles and practices of supervision, training, and personnel management * Good leadership skills * Able to analyze and decide on different logistical movements and adjustments with the intent to optimize * Able to communicate clearly and effectively, both verbally and in writing * Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills) * Able to problem solve difficult or uncommon issues and make quick decisions under pressure while remaining calm and composed * Able to maintain a good balance between tolerance and assertiveness in dealing with customers and drivers * Able to multi-task and prioritize own and others' work responsibilities * Able to work with accuracy and attention to detail * Able to interact positively and work effectively with others (interpersonal skills) * Able to work independently * Must be able to read, write and speak English An Equal Opportunity Employer | |