Resource Manager - Professional Services

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Job Description

Job Description Summary

The Capital Markets business at FIS is a $3bn high growth segment delivering leading edge solutions to the world's biggest Investment Banks, Asset Managers & Hedge Funds, Private Capital, Lending, Insurance and Risk Management firms.

In Capital Markets at FIS we are transforming the way we work. We are driving a Scaled Agile transformation of our end-to-end work practices to improve time-to-value for our clients and accelerate revenue conversion for our businesses across all our 35+ platforms. This transformation impacts all our functions - supporting Build, Implement and Run.

This is a key role within Professional Services (PS) responsible for driving fungibility across the PS organisation by unlocking unallocated and low utilized resources and sharing across business/product lines.

The Resource Manager will be aligned to one of the PS Line of Businesses and will drive and be responsible for the efficient and timely matching of capacity to demand and the provision of supply vs. demand forecasts in order to minimize idle/non-productive time and to optimise use of revenue generating capacity.

This role will be key in supporting in driving out the Resource Management Practice across FIS PS Capital Markets Services and the RM will be empowered in this role to make allocation decisions, break deadlocks and unlocking revenue potential.

This role will report to the Global Resource Lead for Capital Markets Services and will be a key member of the Services Management Team.

DUTIES & RESPONSIBILITIES

• Take decisions on the matching of unallocated resource demand to available capacity and the resolution of demand conflicts, interlocking with PS and Project Management Practice leaders. The RM & GRM will be the final decision authority.
• Supporting the design, development, and maintenance of processes for the timely and efficient allocation of available billable PS resource supply to PS project demands.
• Works with consulting management team, program/project managers to identify type of technical and business resources needed. Understands employee skills and proficiencies.
• Identify capacity across PS and match to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization and staffing levels.
• Identifies incremental key fungible skill sets and ensures skills matrix is then enhanced and updated.
• Collaborates and effectively solves internal barriers with large cross-functional teams to accomplish company goals.
• Proactively engage with PS & PM Practice leadership to drive remediation of PlanView allocations data.
• Maintain & run Bench Report to facilitate fast and efficient searching/matching between available resources and opportunities.
• Materially contribute to decisions on short-term training and strategic cross-training requirements, driving discussions on use of lower cost resource augmentation vs cross training internal resource.
• Contribute to decisions on the leveraging of contractors to resolve resource and/or skillset shortages.
• Driving key strategic initiatives around revenue optimisation and RUC acceleration
• Other related duties assigned as needed.

SUCCESS MEASUREMENT

• Reduction in number of candidates waiting for billable assignments.
• Reduction in unfulfilled demand.
• Reduction in time booked to non-revenue generating activities such as Idle Time, Training and Administrative projects.
• Increase in average billable utilization.
• Increased fungibility measured by the number of people cross-trained in multiple solutions
• Resource demand across the PS Portfolio of projects is met in a timely manner ensuring that client implementations are not delayed.
• Improved employee engagement scores and reduced voluntary attrition.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Experience of working in a Professional Services organization
• Extensive experience in resource management in a global and multi-product environment
• Knowledge of project management standards, processes, procedures and guidelines
• Strong leadership and decision making
• Ability to interact and negotiate with all levels of management and staff resolve issues efficiently and to reach agreement when there are widely differing viewpoints.
• Excellent analytical, problem-solving, decision-making team, conflict management, organization and time management skills
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature.

WHAT YOU BRING

COMMERCIAL ACUMEN & STRATEGY

• An ability to initiate and manifest flexibility, adaptability, and creativity.
• Excellent analytical skills.
• Exhibits a passion for the client, ability to prioritize and retain focus, execute relentlessly, experiment and drive innovation.
• Strong problem-solving ability. Adaptability in pressure situations, and empathy for clients and staff.

STRONG COMMUNICATION SKILLS

• Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.
• High level of energy and a personal style that engenders loyalty and trust among team members, at all levels within the organization.

DEVELOPING AND LEVERAGING RELATIONSHIPS

• Able to collaborate with other senior FIS leaders to define and communicate a clear strategy with specific goals and measures to determine progress toward those goals. Serve as a thought partner & adviser.
• Proven collaborative approach; openly sharing information and receptive to the ideas of others.
• Creating and cultivating networks of people across a global and matrixed organization.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass