HR Operations Manager

SUMMARY OF POSITION

The HR Operations Manager is responsible for leading, mentoring, and developing the HR Operations Team. This role is responsible for the HR Service Center (HRSC), HR Information System (HRIS) and supporting various functions within HR that impact the organization. This position will assist in enhancing and developing processes and procedures that support the organization's strategic business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Develop, lead and mentor HRSC and HRIS team by cultivating growth and encouraging development
• Manage daily departmental operations, planning and development of HR practices and procedures
• Ensure policies, procedures and HR programs are consistently administered, aligned with organizational goals, and comply with professional standards, state and federal regulatory requirements and laws
• Oversee and guide decisions regarding HR inquiries and processes
• Manages technical support of HRIS and works closely with Shurtape's IT department and third party consultants.
  • Ensures data integrity
  • Provides support for existing interfaces and reports; manages organizational requests for additional needs
  • Maintain security profiles in HRIS systems and trains end users on HRIS systems
  • Define and document all processes. Create and maintain workflow with HR department to increase efficiencies and reduce duplication of work
  • Partner with HRIS, third party consultants and internal clients on HRIS projects, implementations, and daily tasks; partners with HR functional areas on HRIS module implementations
• Manage transactional onboarding activities and processes through HRSC
• Ensure information used to make HR decisions is relevant, complete, and accurate in all formats.
• Partners with the HR Business Partners to deliver quality customer service in a timely manner
• Proactively communicate and act as a change agent by successfully balancing employee needs with business objectives to create integrated solutions
• Develop effective working relationships by influencing or challenging the situation and status quo
• Identify strategic human capital issues in partnership with HR Business Partners by offering support, advice and expertise to resolve these matters
• Assess and anticipate human resources-related needs by participating with teams and on projects to improve human resources practices
• Discover solutions to boost morale, improve workplace relationships and productivity and strengthen retention
• Manage and interpret policies while ensuring that all policies and procedures comply with federal, state and local regulations and are consistently administered throughout the organization
• Develop process maps for HR-related administrative activities for the department to operate in the most efficient manner possible

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB REQUIREMENTS

• Bachelor's degree in a business or HR-related field required, or equivalent experience
• Master's degree in a business or HR-related field preferred
• 5-10 years' experience in Human Resources, preferably in a generalist or managerial role
• SPHR/SHRMCP certification preferred
• Prior experience in a manufacturing and/or distribution environment preferred
• Prior experience with UKG time & attendance preferred
• Excellent communication (verbal and listening), presentation and interpersonal skills
• Must be team oriented and creative
• Proficient skills in Microsoft Office
• Ability to exhibit strict confidentiality and work well under pressure when dealing with multiple responsibilities by portraying excellent organizational and time management skills
• Solid understanding of federal, state and local employment laws and regulations

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to work in front of a laptop or PC workstation for extended periods of time
• Occasional standing, sitting, walking, and talking on the phone

WORK ENVIRONMENT

This is a fast-paced work environment with consistent pressure to complete duties as outlined above which requires ability to manage multiple projects at a detailed level and provide support to many internal departments in a fast-changing environment. Many duties listed above are time-sensitive and have strict deadlines for completion.

Shurtape Technologies, LLC is proud to be an Equal Opportunity and Affirmative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.