IT Support Specialist

The IT Support Specialist position is responsible for providing technical assistance and support to resolve a variety of computer hardware and software issues across the enterprise in support of the company's Electronic Health Record system (EHR). The Specialist will respond to inquiries either over the phone or in person utilizing a help desk ticketing system to dot.-ument and resolve issues as they present.

Serving often as the first point of contact, the Specialist must be a good communicator with the ability to work in a fast paced environment across a variety of sites, providing quality customer service and sound judgement, escalating issues to senior support staff if necessary. The Specialist will also be tasked with deploying and servicing desktop technology, assessing infrastructure logs, responding to outages, managing antivirus and Windows update, and assessing security concerns brought to the help desk by staff.

MINIMUM POSITION REQUIREMENTS:

Knowledge, Skil.ls and Abilities:

• Experience in a healthcare environment preferred but not required.
• Exposure to VMware; Office 365, Active Directory, VOiP, and ROS preferred:
• tnvestigl:lte and correct hardware, softv.,are and connectivity problems as necessary.
• Perfonn mi:lintenc;3nct> and irt$tallation of computer hardware
• Maintain haroware"\software inventories'.
• Set up user accounts and resolve system access problems.
• Collaborate on conipanywide projects and initiatives as needed.
• Self-motivated with a willingness to learn and is adaptable to change.
• Ability to function with minimal supervision and oversight.
• Ability to safely lift ancl carry as much as 50 pounds.
• Travel between locations within Rhode Island as required. Education and Experience:
  
  
  
  • Associates Degree or equivalent experience and training. Certifications a plus.
  • Minimum of three years of expedence.
  
  
  
  

Education, Experience and Competencies:

• Associates Degree or equivalent experience and training; certifications a plus
• Three years' experience monitoring a busy help desk environment required
• Experience working in a healthcare environment is preferred
• Exposure to VMware; Office 365, Active Directory, VOiP
• Self-motivated with a willingness to learn, and flexible to changing priorities
• Ability to successfully function With minimal supervision and oversight

Certifications, Licenses Requirements:

• Valid driver's license required or ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

EEO/VET/LGBTQ+ Employer

Benefits:

• 3 weeks' vacation to start, increases to 4 weeks after 2 years of employment
• 10 sick days per year
• 1 Float day
• Birthday off
• 11 paid holidays
• Paid lunch
• Low-deductible medical insurance plan
• Dental insurance as low as $0/month
• Vision Insurance
• Company-paid life insurance worth 2x your annual salary + Long Term Disability
• 401k with 2% company match
• Optional Aflac, additional life insurance, and pet insurance
• Employee Assistance Program
• Employee referral bonuses

All employees are considered benefit eligible if their schedule is 17.5 hours per week or more. Time-off balances are pro-rated for part-time employees. Insurance plans remain the same regardless of FT or PT benefit eligibility.

Thrive believes in healthy work/life balance and a friendly/family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development.