Technical Assistant/Courier - Hospital at Home

Now hiring a Technical Assistant/Courier - Hospital at Home. Albuquerque Residents Only

Presbyterian is seeking a dedicated Technical Assistant/Courier to join our innovative Hospital at Home team. As a Technical Assistant/Courier, you will play a pivotal role in enhancing patient care through your technical expertise and support. In this dynamic position, you will not only provide essential courier services by transporting lab specimens, medications, and medical supplies to patients' homes but also serve as a vital technical assistant during remote provider visits. Your ability to troubleshoot and facilitate seamless telehealth interactions will be crucial in delivering high-quality care. If you are passionate about healthcare, enjoy leveraging technology to improve patient experiences, and thrive in a fast-paced environment, we invite you to apply and contribute to our groundbreaking approach to hospital care in the home.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Type of Opportunity: Full Time
• FTE: 1.000000
• Exempt: No
• Work Schedule: Varied Days and Hours
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Ideal Candidate:

• Medical office experience 1-2 years
• Knowledge of related medical terminology

• High School Diploma or GED
• Basic computer and technical knowledge including
• Bluetooth connectivity and set ups.
• Willing and able to drive own vehicle to perform tasks.
• Have excellent customer relations skills.

Preferred: Associate Degree

• The TA will explain the technical aspects of the telemedicine equipment and visit to the patient while setting up the equipment in preparation of the visit. Then connect the patient with the clinical provider via video on a computer or tablet.
• The clinical provider will remotely examine the patient and direct the TA in what exam tool is required.
• The TA will place the device on the patient for the clinical provider and intervene on any technical issues per their training.
• The TA is not to intervene or perform any clinical tasks.
• When the clinical provider ends the visit with the patient, the TA will clean the equipment and exit the patient home.
• If the patient has additional questions or concerns once the provider has left the video visit, the TA will direct them to call the medical office for assistance.
• Remote Monitoring Technical AssistantSets up appointments with patients to install and remove remote monitoring devices.
• Instructs patient and/or caregivers on correct use of remote monitoring units including proper use of blood pressure cuff, pulse oximeter, scale, and communication functionality.
• Coordinates and collaborates with Remote Monitoring team

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.