Veterinary Relationship Manager

The Veterinary Relationship Manager is a quota-carrying role that leads the ongoing optimization of our key veterinary customer accounts. This role is responsible for driving growth and maximizing share of wallet for in-clinic, technology, and specialty products within their designated sales territory. This position is a proactive, in-person sales role responsible for identifying and addressing customer needs, pain points, and opportunities to optimize and improve the adoption of existing products, as well as selling singular point solutions when opportunities are identified. The Senior Veterinary Relationship Manager will closely partner with Veterinary Account Executives (VAE) to identify VetSuite opportunities and drive further growth within the sales segment.

Essential Duties and Responsibilities:

• Serves as the key sales contact for retain and develop accounts with a focus on strategic growth and long-term customer relationships to meet company financial targets.

• Works alongside Veterinary Account Executive on key accounts in territory to accelerate adoption of VetSuite while shortening the sales cycle.

• Leads and supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.

• Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.

• Identifies and addresses customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.

• Collaborates closely with Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAE via SFDC .

• Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.

• Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.

• Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.

• Negotiates pricing and contract terms, secures deals across all product offerings, and manages contract renewals to ensure ongoing customer satisfaction and retention.

• Shares best practices across the region and zone and helps drive adoption of these across peers

• Performs additional duties and tasks as necessary to support the team and company objectives.

Performance Measures:

• Gross Profit .

• VetSuite Sales.

• Point Solution Sales.

• Revenue.

Experience Requirements:

• Bachelor's degree or equivalent experience in Business, Communications, or a related field is required, with a minimum of 3 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry.

• Proven history of consistently exceeding sales quotas and delivering on other objectives as assigned by management is required.

Skill Requirements:

• Demonstrates ability to work collaboratively in a matrix organization and effectively pull through business.

• Demonstrates ability to understand, translate & respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.

• Consistently meets and occasionally surpasses sales goals, showcasing an advanced understanding of the sales process, client needs, and effective relationship-building strategies.

• Can pivot and adapt in fast-moving, agile environments. Capable of dealing with business conflict

• Demonstrates ability to partner closely with staff across departments to implement growth strategies.

• Serves as an ambassador to the product and marketing organizations bringing forth customer insights to inform future customer roadmaps.

• Demonstrates advanced understanding of CRM tools functionality and practical experience used to support the management of an account and a book of business.

• Self-motivated and goal-oriented, requiring minimal day-to-day supervision.

Work Environment:

• Travel daily for field visits, meetings, and training; travel may vary depending on region.

• Attendance at annual national and relevant regional sales meetings is required.

• Occasional night/weekend travel may be necessary.

• A valid state driver's license is required.

Preferred Qualifications:

• 4-5 years of relevant experience in a similar account management role is strongly preferred.