Patient Access Representative, Dental Department

Job Overview:

Performs a wide range of duties for the Dental Department. Schedules patient appointments, answers telephones, registers patients into computer systems and prepares the necessary charts for visits. Collects payments from patients for services rendered. Obtains referrals, enters charges into system, reconciles visits to charges daily. Works with patients and other team members to assess needs and participate in carrying out the providers plans for the patients.

Qualifications:

Required:

• CPAR certified at least one year after hire
• Knowledge of medical terminology and medical insurance.
• Prior experience in office practice setting
• Working knowledge dental coding
• Successful completion of site personnel general orientation
• Strong customer service orientation

Scheduling Requirements:

• Day shift, Mon-Thur 8:00am-5:15pm, Fri 8:00am-12:15pm, as needed basis
• Per Diem

Essential Functions:

• Answers all telephone calls promptly, screens and triages calls
• Relays messages promptly
• Reconciles cash collection to log and deposits at cashier s office daily
• Confers with providers and for special circumstances scheduling situations
• Enter charges in computer system within 24 hours of encounter.
• Greets patients, visitors and all who require registration in a timely, courteous manner and assist as necessary
• Files all appropriate labs and other documents into the chart and maintains an orderly and organized chart
• Maintains cash collection in cash drawer and keeps under lock and key until time to deposit
• Obtains complete patient demographic and insurance information and enters into the computer system. Makes appropriate copies as required
• Obtains pre-certifications and pre-authorization and referrals for visits, procedures etc as required by insurance
• Prints back up schedules weekly to insure against computer crashes.
• Prepare charts 2 days in advance of appointment, verify insurance and prepare superbill
• Purges charts on a regular basis using established guidelines
• Reconciles visits to charge entry on a daily basis and insures that visits have been appropriately billed
• Schedules patient s appointments for office visits, procedures. Generates appointment schedule for providers daily
• Verifies patient insurance and address at every visit
• Performs all other duties as required

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer