Field Tech and IT Support Analyst

This position is first point of contact for all of Parking's internal and customer-facing parking technologies; providing repair/maintenance, troubleshooting customer assistance for Parking, Transportation and Fleet Services' approximately 40 full-time users, 20 workstations, 12 servers, 3 stand-alone automated pay stations, 75+ EV chargers, parking guidance systems, parking control systems in 6+ garages, credit card machines, remote support center, office systems, counting systems, valet parking technology, digital logging, GPS tracking systems, app-based payment systems and other technologies and hardware.

Under general supervision, this position is responsible for the physical operation and programming of highly specialized parking systems, provides end user support to PATS staff, UC Davis Health employees, students, and customers; performs systems administration, and performs systems setup, installation and configuration of parking related servers and workstations including local & network printers, enforcement equipment and peripheral devices.

Duties include support of PATS hourly and daily parking locations throughout campus. Troubleshoot all hardware and software issues and responsible for support of secure parking and payment systems. Ensure procedures are current. Install and maintain server and desktop applications. Responsible for training and assisting users including solving problems with applications. Responsible for hardware and software inventory control; maintain system documentation including Credit Card inventory and inspections, IP addresses, computer accounts and other documentation of computer related material. Perform routine maintenance and cleaning tasks on parking and computer related hardware and is responsible for ensuring hardware is functioning properly. Act as liaison with vendors related to purchases, repairs and software issues.

Provide technically oriented day-to-day administrative support including email listserv, assisting with spreadsheets and data manipulation for reports, reconciliation, programming access cards, credit card device inspection, web site changes, guiding customers through online services and assisting to provide excellent customer service. #CA-SB
Apply By Date 12/1/2024 by 11:59pm - interviews may occur at anytime

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Bachelor's degree in related area and / or equivalent experience / training
• 1-3 years of relevant experience
• Experience working with and supporting systems running on various operating systems including Microsoft Windows 10/11, Windows Embedded, Windows Server 2008/2012/2016+, Linux/CentOS. Experience working with servers in a virtualized environment.
• Experience providing excellent customer service /end user support at all levels, in a highly specialized technical environment, with the ability to work independently under minimal supervision as well as in a team environment.
• Demonstrated skill installing, troubleshooting, maintaining, and upgrading parking access revenue and control systems (PARCS); including excellent technical knowledge and demonstrated proficiency supporting electronic validation systems, LPR technologies, credit card payment systems, ticket spitters, HID access cards, valet systems, pinhole cameras, and intercom systems; and demonstrated excellent understanding of their underlying technologies and internal components.
• Advanced troubleshooting skills to repair or communicate with individuals assigned to service parking control equipment.
• Excellent analytical skills to accurately capture and document systems and business requirements; develop business requirements which are accurate, consider technical restraints, and meet system and/or user needs; ability to construct data and process models reflecting business requirements.
• Demonstrated understanding of network systems and communications (network protocols DHCP, TCP/IP, etc.) and Internet-enabled architecture including routers, switches, firewalls, network interface cards, fiber-optics, etc., in an enterprise environment.
• Excellent skills in performing and documenting unit, system, and integration tests on both new and enhancement development projects.
• Demonstrated proficiency to design and apply creative and innovative concepts to systems design and application programming to meet the expectations of and to support the service and delivery needs of the department, the campus, and customers.
• Advanced skill at creating technical documentation for complex processes and applications.
• Ability to use personal computers to generate ad-hoc reports, manipulate data with advanced knowledge of Microsoft Excel and present findings to a non-technical audience.

Preferred Qualifications

• California Class C Driver's License
• IT Security and or networking-related certification.
• Degree in Computer Science or related field or equivalent training/experience.
• Experience working in a healthcare setting.
• Cash handling experience and abilities.
• Broad understanding and skill in machine operations, mechanical devices, and electrical equipment.
• Knowledge of Parking-specific products and technologies including AIMS, ParkMobile, Parkeon and SKIDATA, EV chargers, and wayfinding systems.
• Proficiency in complex computer languages, including, but not limited to HTML, XML, JavaScript, SQL, VB Script, PowerShell; and development environments, including, but not limited to Oracle and MS SQL.
• Technical expertise and ability to write and debug code required to support operating systems, application development and network processes.
• Skill to read and interpret mechanical drafting plans, blue prints, electrical schematics, and technical instruction manuals.
• Knowledge of California Vehicle Code 21113a and UCD Traffic and Parking code.
• Thorough knowledge of all hospital streets and parking areas and the various parking instructions and exceptions as they apply to staff, patients and visitors.

Key Responsibilities

• 50% - User Support - Field and Desktop Technical Support
• 40% - Technical Administrative Support
• 5% - Front Counter Sales
• 5% - Health and Safety Practices
  

Department Overview

The Parking Services Department is responsible for the construction, maintenance, and enforcement of all University Medical Center parking. The unit sells permits (either by cash or through payroll deduction), oversees valet operations, staffs kiosk-operated parking lots and automated facilities, and oversees metered lots. The issuance and sale of Parking Permits are strictly controlled by the department. Enforcement of all parking areas is performed by uniformed staff in accordance with California Vehicle Code 21113a; citations issued by agreement with the Sacramento Municipal Court.

POSITION INFORMATION

• Salary or Pay Range: $31.05 - $50.31
• Salary Frequency: Hourly
• Salary Grade: 159
• UC Job Title: BUS TCHL SUPP ANL 2 TX
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift Hours: Yes
• Location: Facilities Support Srvcs Bldg (HSP068)
• Union Representation: Yes,TX-Technical Professionals
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is 100% on-site
• This is not a H-1B Visa opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Occasional Up to 3 Hours
• Loud noise levels - Occasional Up to 3 Hours
• Marked changes in humidity or temperature - Occasional Up to 3 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Occasional Up to 3 Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• Campus, medical center or other university locations and external venues. Both indoor and outdoor operating environment.

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere