ServiceNow Systems Developer and Analyst

About Us

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

As a ServiceNow Developer, you will play a key role in designing, developing, and implementing ServiceNow solutions to meet the company's business needs. You will collaborate with multi-functional teams to configure and extend the platform, build custom applications, and ensure flawless integration with other systems. The ideal candidate has deep expertise in ServiceNow development, a passion for problem-solving, and a commitment to delivering high-quality solutions.

• Design, develop, configure, and implement ServiceNow solutions, including workflows, forms, reports, dashboards, and integrations.
• Configure ServiceNow applications, including HR Service Delivery, Case Management, Employee Service Center, and Service Catalog.
• Collaborate with stakeholders to capture requirements and translate them into technical solutions that meet business needs.
• Develop and maintain ServiceNow integrations with third-party applications and internal systems (e.g., REST, SOAP, APIs). Managing ServiceNow Mid-server application.
• Build and maintain ServiceNow documentation, including design specs, technical docs, and user guides.
• Ensure platform stability by performing upgrades, patches, and system improvements, ensuring compatibility with business processes.
• Troubleshoot and resolve ServiceNow-related issues, bugs, and defects promptly.
• Implement security standard processes, ensuring role-based access control and data security within ServiceNow.
• Stay up to date with new ServiceNow features, modules, and standard processes to ensure continuous improvement of the platform.
• Assist with testing and quality assurance to ensure successful deployment of ServiceNow updates and customizations.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3-4 years of hands-on experience as a ServiceNow Developer or in a similar role.
• Good experience with JavaScript, HTML, CSS, and other web development languages.
• Expertise in configuring ServiceNow workflows, UI policies, business rules, client scripts, and UI actions.
• Knowledge of API integrations (REST, SOAP) and experience integrating ServiceNow with third-party applications.
• Solid understanding of ServiceNow development standard processes and system administration.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills, with the ability to work cross-functionally in a team environment.
• Knowledge of HR service delivery and life cycle events is preferred but not required

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.