Information Governance Operations Manager

Cooley is seeking an Information Governance Operations Manager to join the IS Information Governance team.

Position summary: The Information Governance Operations Manager is responsible for the information governance operations including physical and electronic records storage, file tracking and inventory, safekeeping, records centers, integration of records of lateral hires, managing standard folder title/root folder titles, information life cycle management, etc. The IG Operations Manager is responsible for managing the IG Operations business professionals and promoting compliance and awareness of firm policies and procedures specific to records and information management.

Position responsibilities:

• Develop goals and objectives for Operations in conjunction with IG strategic planning
• Develop preliminary annual operating budgets and monitor monthly expenditures
• Develop, implement and maintain systems and procedures for physical and electronic records storage, file tracking and inventory, and safekeeping
• Develop, implement and manage processes and systems to manage the life cycle of physical and electronic files
• Develop, implement and manage systems and procedures for the integration of information and records for lateral hires
• Apply industry principles and theories of data protection, privacy and business confidentiality to the records and information management process in coordination with IS Security
• Manage standard file titles for physical records in the RMS and root folders and optional folders in the DMS
• Manage direct report workflow, as required
• Develop and implement IG training programs for end users
• Develop and maintain documentation of IG operations procedures
• Understand all aspects of the firm's IG Policy and be able to articulate relative obligations to Firm stakeholders
• Negotiate and recommend vendor contracts for records operations functions. Manage vendor relationships and analyze vendor relations specific to performance, contract compliance, and quality/accuracy controls to ensure business partner compliance with contract terms
• Identify projects and coordinate resources to ensure successful completion of projects and achieve organizational goals and objectives
• Manage records facilities ensuring adequate space and security. Includes preparation and maintenance of long-range space and equipment needs
• Develop and maintain processes and services for digitizing information
• Identify, develop, and maintain relationships to maximize support and accomplish organizational goals
• Remain current in emerging technologies and trends to manage information assets; recommend appropriate changes to improve records functions
• Serve as direct supervisor and mentor to direct reports
• Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests
• Support business professional development and continued educational opportunities
• In collaboration with immediate supervisor and CN HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
• All other duties as assigned or required

Skills and experience:

Required:

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• Ability to travel, as required
• 5+ years directly applicable experience in the field (e.g., experience working in Records & Information Management as well as experience with one or more RIM enterprise technology solutions used for the management of both physical and electronic information, e.g., iManage Govern, HP WRM, ARM, FileSurf, LegalKey)
• Experience with WorkSite
• Strong technical skills relevant to IG management and document management systems (RMS/DMS), including data mapping; data conversion; document properties and metadata management (classification, coding and security); data protection, privacy and business confidentiality; and bar code technology and hardware
• Senior level candidates must have 7+ years applicable experience in the field with 2+ years of exempt/management experience in relevant roles

Preferred:

• Bachelor's degree preferably in IS, Library Science, Records or associated discipline
• Strong project management skills
• Experience coordinating the implementation of new technologies
• Experience working in a law firm or professional services organization
• Strong understanding of GARP (Generally Accepted Recordkeeping Principles)
• Certified Records Manager (CRM) credentials and/or Information Governance Professional (IGP) credentials
• Supervisory experience

Competencies:

• Excellent verbal and written communication skills
• Exceptional customer services and interpersonal skills
• Strong organizational skills.
• Ability to work effectively with all personnel
• Ability to analyze and solve problems
• Demonstrated team player
• Attention to detail
• Professional demeanor and ability to work with others
• Reliable and cooperative manner and ability to work well under pressure
• Ability to keep current with new developments, master new technologies, and adapt to change
• Comfortable working in a fast-paced environment where priorities change frequently
• Ability to exercise initiative and independent judgment
• Able to manage multiple offices in multiple locations

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices

EOE.

The expected annual pay range for this position with a full-time schedule is $110,000 - $155,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.