E-Commerce Supervisor

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR PRODUCTION TEAM

Become part of the dedicated Production Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Canoga Park Distribution Center, which supports the Adult Rehabilitation Program. This is an opportunity to promote teamwork skills, while contributing to the success of our Program and its participants.

PAY RATE $19.28 hour

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Employee Assistance Program (EAP)

As our enthusiastic and hardworking E-COMMERCE SUPERVISOR, you will be responsible for (but not limited to):

JOB SUMMARY:

The Ecommerce Supervisor will be responsible for ensuring precise and optimized product listings, timely order fulfilment, and providing leadership and guidance to a team of associates and specialists.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and mentor a team of ecommerce associates and specialists, providing guidance, training, and performance feedback to reach sales goals.
• Oversee day-to-day ecommerce operations, including product listings, inventory management, order fulfillment, and customer support.
• Hands-on management of the end-to-end process of product listings, ensuring accuracy, completeness, and alignment with company standards.
• Implement and maintain best practices for product titles, descriptions, images, and other critical listing elements.
• Collaborate with associates to continuously update and enhance product information based on market trends and customer feedback.
• Develop and implement effective strategies to drive online sale growth.
• Supervise order fulfillment to ensure timely and accurate processing of customer orders.
• Oversee customer messages, ensuring prompt and satisfactory resolution of inquiries and issues.
• Ensure the safe, proper use, and maintenance of department supplies and production equipment.
• Execute directions and sales goals determined by Ecommerce Managers.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Strong analytical skills and proficiency in using analytic tools.
• Familiarity with SEO best practices.
• Previous experience leading or supervising a team.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vison requirements due to extensive computer work.

Schedule

Our Distribution Center operate 5 days per week. Work schedules are determined by Management and employees must be flexible to always ensure adequate coverage. Full-time Employee may be scheduled to work any full-time shift including some weekends and holidays.