Field Service Representative - Lead

Description

The Multi Domain Solutions Division at Leidos is looking for an experienced Field Service Representative -Lead to support a fast-paced programs with the Air Force Life Cycle Management Center. The Lead Field Service Rep will lead the team tasked with on-site installation, configuration, and troubleshooting of various hardware systems, ensuring that all equipment meets DoD specifications. This position will also support the development of hardware deployment schedules and consult with the technical team on hardware specifications. The Lead Field Service Rep must have excellent communication skills and the ability to work effectively in a fast-paced environment as this position will serve as the primary point of contact for our mission partner during the deployment process.

Primary Responsibilities:

• Install, configure, and deploy workstations and network hardware systems in accordance with Department of Defense (DoD) specifications.
• Perform on-site troubleshooting and technical support for hardware-related issues.
• Collaborate with technical teams to ensure seamless integration of hardware within existing systems.
• Conduct training sessions for end-users on the proper use and maintenance of deployed equipment.
• Maintain accurate records of installation processes, configurations, and service activities.
• Monitor hardware performance and conduct regular inspections to ensure optimal functionality.
• Provide timely updates to management and the customer regarding deployment progress and any issues encountered.
• Ensure compliance with DoD policies, procedures, and security protocols during all service activities.
• Assist in the development of deployment plans and timelines to meet project requirements.
• Foster strong relationships with customers, acting as the primary point of contact for hardware-related inquiries and support.

Basic Qualifications:

• US Citizen with a Top Secret Clearance
• Bachelors Degree with 8 years of experience or Masters with at least 6 years experience
• Strong knowledge of workstation and hardware installation, configuration, and troubleshooting.
• Familiarity with network infrastructure and connectivity issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Relevant certifications such as CompTIA A+, Network+, or similar credentials.
• Experience with inventory management and asset tracking systems.
• Knowledge of DoD policies and procedures related to IT and hardware deployment.
• Proven ability to conduct training sessions and technical presentations.
• Familiarity with project management principles and deployment planning.
• Strong problem-solving skills and a proactive approach to customer support.
• Experience in working with various operating systems and enterprise software applications.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.