BI Development Manager, Ambulatory Transformation and Performance

The Ambulatory Operations BI Development Manager is an integral member of the Ambulatory Transformation and Performance team, responsible for overseeing a team of report developers to support the ATP mission in ensuring the efficient operation of ambulatory clinics to enhance financial viability, optimize performance, and foster informed, data-driven decision-making. The Supervisor provides direct supervision to clinical informatics analysts, functioning as an advisor while ensuring the successful execution of departmental projects and initiatives. This role involves analyzing and resolving complex problems, demonstrating solid subject matter expertise, and guiding staff to ensure effective management and utilization of department resources-whether operational, financial, or human-in alignment with the department's goals and objectives. Additionally, the Supervisor trains the clinical informatics analysts to adhere to standard procedures and best practices, and validates their work to maintain high-quality outcomes.

• Encourage cooperation, teamwork, and facilitate constructive conflict resolution.
• Provide input to management on staffing decisions related to clinical informatics in ambulatory operations reporting and analytics, including recommendations for salary actions, terminations, performance ratings, and other personnel matters.
• Directly supervise the clinical informatics team, overseeing daily operations to ensure tasks are completed efficiently, effectively, and in alignment with departmental goals.
• Train clinical informatics analysts to follow standard procedures and best practices, ensuring consistent and high-quality work.
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• Direct, prioritize, and optimize workflows for clinical informatics staff, ensuring alignment with established best practices, standards, and leadership directives.
• Evaluate the quality and productivity of work to ensure optimal user experience and functionality of dashboards.
• Actively participate in the design, development, and delivery of reports and dashboards, working directly on complex reporting projects alongside the team.
• Lead by example in report development, utilizing advanced SQL programming and Tableau skills to create high-quality, actionable reports.
• Analyze and resolve complex problems, demonstrating solid subject matter expertise

• Bachelor's degree in a clinical subject, healthcare informatics, or related area and/or equivalent combination of experience/training.
• 7+ years of experience in healthcare reporting and analytics.
• 3+ years of experience leading or mentoring teams in report development and analytics.
• 3+ years of experience with Tableau.
• Expertise and extensive experience in SQL queries, with a strong ability to design, optimize, and execute complex queries.

• Strong knowledge of clinical informatics analytics, including controlled terminology, clinical workflows, user interface optimization, clinical decision support, data integration and mining, clinical ontologies, and technology adoption.
• Knowledge of best practices regarding reporting, workflows, policies, procedures, systems, and culture in the healthcare environment.
• Strong knowledge of data warehouse concepts, data structures, Business Intelligence platforms, and visualization packages.
• Experience in gathering, documenting, prioritizing, and tracking requirements.
• Ability to translate business questions and requirements into reports, views, and BI query objects.

• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine the appropriate level of intervention, and develop and apply effective solutions.

• Strong organizational skills and a customer service orientation.
• Must recognize problems, evaluate them, and refer them to the appropriate channels for action