Call Center Manager

Staffmark Group
$68,000.00-$72,000.00
dental insurance, paid holidays, 401(k)
United States, Texas, Dallas
Oct 28, 2024
Do you excel at leading a team and managing operations to achieve success? If so, Staffmark has partnered with a top-notch architectural company and is seeking a talented Call Center Manager to fill a direct hire position in Dallas, TX. This is an excellent opportunity for an experienced professional looking to take on a new challenge and continue their growth in a supportive and progressive environment. The company values innovation, collaboration, and a keen attention to detail. Join this dynamic team today and take the next step in your career! Salary: $68,000 - $72,000/yr. Schedule: Monday through Friday, 10am-7pm, some Saturdays 7am-12pm. Training will be 8am-5pm. Our client offers the following benefits: Medical & dental insurance Long-term and short-term disability insurance 401k PTO Company paid holidays The Call Center Manager will oversee agent time management, provide regular coaching, and monitor service levels and abandonment rates. Complete payroll, conduct quality assurance, and assist the Director in managing shrinkage. Handle escalated calls when needed, enforce call center policies, and take corrective action as necessary. Perform additional tasks as assigned to support team success. Qualifications: 5+ years of experience managing a sales or customer service team Experience working in a call center environment and an understanding of shipping/receiving processes Excellent communication skills We believe you have the talent to make a difference and we are committed to enabling you to do just that. If you're ready to take the next step, click 'Apply Now.' A dedicated recruiter will be in touch soon to discuss this exciting opportunity. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.