Customer Service Representative

Are you ready to take your customer service skills to the next level while making a meaningful impact? FirstSource is looking for motivated individuals to join us asCustomer Service Representatives. If you're passionate about helping others and have a knack for problem-solving, this is the perfect opportunity for you!

Position Details:

• Start Date:Monday, May 5th
• Pay:$19.00 per hour (additional $2 per hour for weekend work!)
• Training Schedule:8:00 AM - 5:00 PM, Monday to Friday (2 weeks)
• Working Schedule:1:00 PM - 10:00 PM, Monday to Sunday (5 working days with 2 consecutive days off, 40 hours per week)

What You'll Do:

In this role, you will provide exceptional customer support through phone, email, and instant messaging. If you're passionate about helping others and have strong communication skills, this is the perfect opportunity for you!

Key Responsibilities

• Customer Support: Assist customers through phone, email, or instant messaging. Resolve basic inquiries such as address changes, order processing, billing, and warranty issues.
• Issue Escalation: For more complex product/service inquiries, escalate issues to the appropriate Product Support Specialist.
• Troubleshooting: Identify the root cause of customer issues and use available resources to resolve them effectively.
• Documentation: Accurately document customer interactions, update contact details, and track requests in the system.
• Performance Standards: Meet established goals, including quality, schedule adherence, and average handling time.
• Collaboration: Work well both independently and within a team environment.
• Mentorship: May assist in training or mentoring less experienced team members.
• Follow-Up: Follow up on escalated cases, ensuring resolutions are met and expanding your knowledge in the process.
• Other Duties: Perform additional tasks as required to support the team.
• Education & Skills Requirements: High school diploma or GED.

What We're Looking For:

• Strong knowledge of company products, services, and operations.
• Exceptional customer service and communication skills (both verbal and written).
• Proficient computer skills with the ability to navigate systems.
• Strong problem-solving abilities with attention to detail.
• Ability to work independently and as part of a team.

What's In It For You?

• Skill Development:Gain valuable experience in collections and customer relations, working with some of the top banks in the country.
• Supportive Culture:Be part of a team that encourages your growth and celebrates your successes.
• Benefits:After 90 days you are eligible for our Medical, Dental, Vision, 401K, etc.!

Ready to make a difference? Apply today and take the first step toward a rewarding career with FirstSource! Your journey starts here!

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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.